Faith Hlady

I would like to apply my 4+ years of experience in customer service, pet care, cash management, and teamwork to a role that allows me to grow professionally and continue helping others while delivering excellent service.

Customer Service Representative, Pet Care & Cash Management at Starling Dog Sitters (2021-03 – Present)

Provided customer service, pet care administration, and cash management at a dog sitting company.

• Answered phone calls, scheduled appointments, and ensured timely communication with clients, providing exceptional customer service and fostering strong relationships.
• Administered daily care routines for 5-8 dogs per shift, including feeding, light grooming, medication, and monitoring pet health to ensure their well-being.
• Managed cash transactions and updated transaction logs, maintaining accurate financial records and ensuring smooth operations.
• Conducted consultations with potential clients, qualifying new customers, and upselling services tailored to their pets' specific needs.

Grade 12 in General Education – Jasper Place High School