Liz Krumes

Law Enforcement & Administrative background with over 35 years experience with the public in frontline positions.

Administrative Support – Planning/Development & Protective Services - MD of Lesser Slave River - Slave Lake, AB

(2023-04 - 2026-02)

• Assisted in bylaws, drafting policies, procedures, quarterly reports, and Requests for Decision.
• Entered and processed development permits (Catalist Planner), subdivision applications, and Protective Services complaints (MRF, JOIN).
• Prepared minutes for Municipal Planning Commission and Council.
• Pulled statistical data to create summaries for Protective Services and Planning.
• Responded to public inquiries by phone, email, and in person.

Citizen Report Specialist - Calgary Police Service - Calgary, AB

(2021-12 - 2023-09)

• Processed online police reports and communicated with victims of crime via email and telephone.
• Dispatched crime complaints and ensured accurate documentation.

Community Peace Officer - City of Calgary - Calgary, AB

(2007-02 - 2021-07)

• Conducted detailed inspections of commercial, industrial, and residential properties to enforce municipal bylaws and provincial statutes, educating owners on compliance requirements and achieving voluntary resolutions whenever possible.
• Investigated and resolved hundreds of bylaw complaints annually, demonstrating strong situational awareness and de-escalation skills in potentially confrontational situations.
• Assisted with live animal capture operations, primarily involving cats, while working alongside Animal Control Officers and using appropriate tools and safety protocols.
• Delivered public presentations on bylaw compliance and safety to audiences of up to 100 people, including schools, daycares, Métis organizations, and Calgary Housing.
• Liaised regularly with Calgary Transit, Calgary Humane Society, Alberta Health Services, and other agencies to coordinate effective complaint resolution.
• Documented infractions with photographs and prepared clear, accurate reports for enforcement actions, appeals, or court proceedings.
• Served as Wellness Ambassador, supporting staff well-being initiatives across the department.

Fair Entry Administrator - City of Calgary - Calgary, AB

(2019-08 - 2020-11)

• Processed applications for subsidized programs, including transit, taxes, recreation, and senior services.
• Provided customer service to diverse populations, including low-income residents and seniors.

Research Analyst - City of Calgary - Calgary, AB

(2017-02 - 2019-02)

• Researched municipal bylaws, compared cross jurisdictional legislation, and prepared recommendations for management.

Sentence Administrator - Alberta Solicitor General - Calgary, AB

(1997-02 - 2007-02)

• Managed conditional sentence documentation and provided reception support.

Criminology Diploma - Mount Royal University (1994-01 - 1996-12)

General Studies (1st Year) - University of Calgary (1993-01 - 1994-12)

Advanced High School Diploma - Forest Lawn High School (1989-12)