Farahnaz Aini

Motivated and reliable customer service professional with retail experience in sales floor support, cashiering, fitting room service, merchandising, customer assistance, and fast-paced team environments. Strong fit for retail, restaurant, front desk, office assistant, warehouse support, customer service, and entry-level roles. Known for a positive attitude, clear communication, strong work ethic, adaptability, organization, attention to detail, and willingness to learn new responsibilities quickly.

Sales Associate - H&M - Calgary, AB

(2026-02 - 2026-05)

• Provided friendly customer service by greeting shoppers, answering questions, helping with product selection, and creating a welcoming store experience.
• Supported sales floor operations by organizing merchandise, folding clothing, restocking displays, and keeping sections clean, neat, and easy to shop.
• Assisted customers with sizes, styles, fitting room needs, and fashion-related questions while staying professional and approachable during busy periods.
• Maintained awareness of store layout, promotions, product placement, and customer needs to support smoother shopping experiences.
• Worked with team members to support daily store goals, maintain strong service standards, and respond quickly to changing customer and store needs.
• Built transferable workplace skills in communication, teamwork, time management, problem solving, adaptability, and working under pressure.

Sales Associate - Urban Planet - Calgary, AB

(2025-07 - 2026-02)

• Handled cashier duties, customer transactions, product inquiries, and general sales support while maintaining accuracy and professionalism.
• Welcomed customers, communicated clearly, and helped shoppers find products, sizes, and styles that matched their needs.
• Maintained fitting rooms, sales floor areas, clothing racks, and displays to keep the store clean, organized, and presentable throughout each shift.
• Used product knowledge to support customer decisions, recommend suitable options, and contribute to a positive shopping experience.
• Followed store procedures, completed assigned tasks on time, supported coworkers, and showed reliability in a fast-paced retail environment.
• Demonstrated patience and professionalism when assisting different customers, handling busy periods, and balancing multiple tasks at once.

High School Diploma - James Fowler High School (2022 - 2025) Calgary, AB