Favour Ekwegh Chidi

Result driven customer service specialist with a proven record of improving customer satisfaction and streamlining service processes. Skilled in resolving inquiries, managing complaints, and building positive client relationships.

TTEC

June 2023– Jan 2024

• Answering emails and helping customers resolve their issues.
• Closing, opening a customer’s account when need be. 
• Processing refunds and payments involving cheques, PayPal. 
• Escalation of every email to the upper management. 

Mar 2024- September 2024

• Answering calls and helping customers place orders. 
• Managing customer profile and making necessary changes hen need be. 
• Processing and tracking customer’s orders.
• Setting and hitting weekly sales target. 

Bachelor of Science in Nursing