Feven Merke

Motivated Medical Office Administration student with hands-on experience in patient intake, appointment scheduling, and medical documentation. Strong communication and organizational skills developed in fast-paced customer service roles. Eager to contribute to a professional healthcare team and provide excellent patient care.

Medical Office Administrator (Placement)

Thompson Medical Clinic – Toronto, ON

• Assisted with patient intake and registration in a busy clinic
• Scheduled and confirmed patient appointments
• Maintained accurate patient records and ensured confidentiality
• Answered phone calls and responded to patient inquiries
• Supported daily clinic operations and administrative tasks

Customer Service Associate

Tim Hortons – Toronto, ON

• Provided friendly and efficient customer service in a fast-paced environment
• Handled cash transactions and POS system accurately
• Maintained cleanliness and organization of the workspace
• Worked effectively as part of a team to meet customer needs

Customer Service Associate

McDonald’s – Toronto, ON

• Delivered excellent customer service in a high-volume setting
• Managed multiple tasks including order taking, food preparation, and cashier duties
• Communicated clearly with customers and team members
• Maintained a clean and safe work environment

Medical Office Administration (Diploma) – In Progress

Seneca Polytechnic – Toronto, ON

High School Diploma

St. Joseph’s Collegiate – Brooks, AB

Graduated: 2022