Human Resources and Recruitment Advisor at Frozen Solid Ltd. (2024-03 – Present)
Serve as a strategic HR partner to the ownership team, 5 managers, advising 70 federally regulated employees on HR regulations, policies and best practices. Manage full-cycle recruitment, onboarding, offboarding and conduct orientations. Draft and implement Employee Handbook and 13 new workplace policies.
Support managers in fostering positive employee relations. Launch new employee initiatives including long service award program and group health benefits enhancements. Drive continuous improvement of HR processes and systems.
- Serve as a strategic HR partner to the ownership team, 5 managers, advising 70 federally regulated employees on HR regulations, policies and best practices
- Manage full-cycle recruitment across all departments, onboarding and offboarding over 45 employees annually, and conducting orientations that drive engagement and retention
- Draft and implement the Employee Handbook and 13 new workplace policies to strengthen organizational practices, ensuring alignment with legislative requirements and promoting clarity across the organization
- Support managers in fostering positive employee relations by coaching employees, facilitating fair disciplinary processes, and promoting a culture of accountability, growth, and respect in the workplace
- Launch new employee initiatives, including a long service award program, and group health benefits enhancements, encouraging higher employee satisfaction, as reflected in an 89% satisfaction rate
- Drive continuous improvement of HR processes and systems, streamlining workflows to enhance efficiency, improve data accuracy, and deliver a more consistent employee and manager experience
Human Resources Advisor at United Way of Calgary and Area (2008-06 – 2023-11)
Partnered with 20 managers across the organization, conducted 2-3 consultations per week to support over 200 employees in employee relations, performance management, and compliance. Led recruitment offers for 75+ permanent and temporary roles annually. Supported the development and maintenance of HR policies and Employee Handbook. Guided transition of benefit providers. Organized employee engagement initiatives through DEI programs. Led HR system transition including data migration.
- Partnered with 20 managers across the organization, conducted 2-3 consultations per week to support over 200 employees in employee relations, performance management, and compliance
- Led recruitment offers for 75+ permanent and temporary roles annually, managing the full hiring cycle and delivering the new employee orientation with a 95% "very satisfied" feedback rating
- Supported the development and maintenance of HR policies and Employee Handbook, ensuring compliance with evolving employment standards and health and safety regulations
- Guided the transition of benefit providers from Standard Life/Blue Cross to Desjardins/Green Shield Canada, resulting in seamless rollout and improved employee experience
- Organized employee engagement initiatives through DEI programs, leading talking circles that improved management-employee communication by over 25%
- Led the HR system transition, including migrating data from Ceridian Insync to ADP Workforce Now (2013), and implementing ADP upgrades (2021), achieving a 90% employee participation rate in self-service training
Learning and Development Supervisor at HSBC Bank (2005-08 – 2008-03)
Supervised 5 permanent employees and 12 trainees, ensuring the consistent execution of learning initiatives. Designated, facilitated, and delivered a structured 5-day onboarding program aligned with the L&D plan. Achieved certification in SHL employee testing and scoring. Managed end-to-end recruitment for entry and mid-level roles.
- Supervised 5 permanent employees and 12 trainees, ensuring the consistent execution of learning initiatives
- Designated, facilitated, and delivered a structured 5-day onboarding program aligned with the L&D plan, ensuring a smooth and effective integration for all new employees and trainees
- Achieved certification in SHL (Saville/Hogan Ltd) employee testing and scoring for Math, English, and psychometric assessment, ensuring accurate evaluation of candidates for recruitment and development
- Managed end-to-end recruitment for entry and mid-level roles, overseeing the full hiring process
Human Resources Advisor at HSBC Bank (2001-01 – 2005-07)
Acted as a trusted HR advisor to over 300 employees, managers, and executives, building strong cross-functional partnerships. Oversaw monthly payroll operations and administered group benefits programs. Supported leadership in conducting performance reviews and bonus allocations. Delivered over 30 HR presentations annually. Served as primary liaison between HR and business units.
- Acted as a trusted HR advisor to over 300 employees, managers, and executives, building strong cross-functional partnership across HSBC in the country
- Oversaw monthly payroll operations, including year-end processes and reporting, and administered group benefits programs with a strong focus on accuracy, compliance, and timeliness
- Supported leadership in conducting performance reviews, bonus allocations, and pension program administration, ensuring alignment with HSBC goals and compensation strategies
- Delivered over 30 HR presentations annually to employees and management teams, enhancing understanding of HR programs, policies, and initiatives
- Served as the primary liaison between HR and business units, ensuring alignment and clear communication on HR strategies and organizational goals nationally and internationally
