Hana Fujiki

Customer-focused Hospitality & Retail Professional with over 7 years of experience in fast-paced dining, cafe, and retail environments. Proven track record in high-volume operations, team leadership, staff training, and cash management. Adaptable team player skilled in maintaining service quality, optimizing table turnover, and delivering exceptional customer experiences in multicultural settings.

Availability: Full-time employment starting on October 26th, 2026.

Operation Supervisor at Costco Japan (2022-10 – 2024-07)

• Supervised and developed approximately 90 employees as part of a five-supervisor team, including performance goal setting and employee training.
• Provided training and operational improvement guidance in English to international staff and supported international recruitment by conducting interviews and communicating job responsibilities and employment conditions.

Head Server&Host (Part-Time) at Outback Steakhouse (2016-05 – 2021-03)

• Provided professional service to a diverse international clientele, primarily in English.
• Trained and supported over 20 new employees in service standards and daily operations.
• Managed over 6 tables per hour while maintaining attentive, accurate, and efficient service.
• Managed customer reservations and table assignments to optimize daily floor operations.
• Managed 50+ reservations during peak periods and coordinated table assignments across an approximately 360-seat, 80-table restaurant, ensuring efficient seating and smooth guest flow.

Barista / Customer Service Staff (Part-Time) at Starbucks (2016-04 – 2018-08)

• Delivered fast, accurate service in a high-volume Starbucks location, working within a 50-person team serving over 1,000 customers per hour during peak periods.
• Performed opening and closing procedures, ensuring the store was properly prepared for daily operations.
• Served English- and Japanese-speaking customers in a diverse, international environment.
• Executed marketing promotions for new product launches and created eye-catching advertising boards
• Handled POS terminal and cash management with near-zero discrepancy during peak shifts.

B.A. in Global Communication – Ferris University (2016-04 – 2021-03)