Hannah Githire

Dedicated Technical Support Representative with 6+ years of experience resolving customer inquiries and providing technical assistance. Proven ability in troubleshooting hardware/software issues, utilizing advanced techniques for efficient resolution, and maintaining high customer satisfaction. Skilled in communication, active listening, and problem-solving, adept at delivering personalized solutions and ensuring optimal system performance.

Eager to contribute technical expertise and commitment to customer success to your team.

Technical support representative - General Motor Group

• Provided technical support to over 100 customers, delivering personalized solutions to meet their individual needs.
• Maintained a high level of customer satisfaction by resolving technical issues in a timely and efficient manner.
• Utilized advanced troubleshooting techniques to resolve customer inquiries quickly and accurately.

Technical support representative - manna supplies

• Responded to customer inquiries via telephone, emails, and chats, providing first-level technical support.
• Assisted customers in setting up their hardware and software for optimal performance.

Diploma - Sales and Management - Kenya Polytechnic university (2009 - 2011)