Hetal Patel
Customer Service Professional
Talent
ThompsonMember since September 2, 2026
Customer ServiceCustomer RelationsComplaint ResolutionCash HandlingPoint-of-Sale (POS) SystemsTeamworkCommunicationTime ManagementProblem SolvingRetail OperationsTraining & Support
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Customer ServiceCustomer RelationsComplaint ResolutionCash HandlingPoint-of-Sale (POS) Systems
About
Experienced customer service professional with a strong background in retail operations, team support, cash handling, and customer relations. Skilled at resolving customer concerns, maintaining a positive shopping experience, and working effectively in fast-paced environments. Recognized for strong communication, problem-solving abilities, and commitment to excellent service.
Experience
Customer Service Manager - Walmart Inc. - Thompson, MB
(2023-02)
- Lead front-end customer service operations and support associates.
- Resolve customer concerns and ensure a positive customer experience.
- Train team members on company policies, procedures, and safety standards.
- Coordinate staff coverage and maintain efficient daily operations.
- Promote company programs and maintain service quality standards.
Cashier - Walmart Inc. - Thompson, MB
(2022-06 - 2023-02)
- Processed customer purchases, returns, and exchanges accurately.
- Assisted customers with product information and store policies.
- Maintained accurate cash handling and balanced cash drawers.
- Delivered friendly and professional service in a high-volume environment.
Education
Master of Commerce - M.Com - Sardar Patel University (2012)
Bachelor of Commerce - B.Com - Sardar Patel University (2010)
Skills
Customer Service Professional
