Himaja Talluri

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• Currently working with Bell Canada as Admin/ Customer Service Support Representative since Novemebr-2022.
• Gained hands on experience bringing all the concepts together in a simulated business project.
• Mastered the technical aspect of data analysis and reporting using SQL Server.
• Created Data marts, ETL Packages, BI Semantic Models and Reports.
• Performed web data scraping using Power BI to extract information from about 200 educational institutions. Cleaned and validated the data. Model the data and built the visuals in Power BI based on data set.
• Organized with high attention to detail. Worked effectively independently or as a team member.

Business Intelligence: Data Analysis and Reporting Awarded in Oct, 2021

With GPA – 4.0/4.0

Southern Alberta Institute of Technology (SAIT)

Calgary, Alberta.

Key Concepts:

• RDMS, Data warehouse, Data modelling
• ETL (Extract, Transform, Load) 
• PL/SQL, Cloud Security, 
• Visualisation, 
• MS Power BI, 
• Dashboard and Reporting.

Sikkim-Manipal University of Health, Medical & Technological Sciences

Gangtok, INDIA

Additional Training / Certification

 Microsoft certified Data Analyst Associate Certification (DA-100 Analyzing Data with Microsoft Power BI) in the year 2021.

• Microsoft certified Azure Data Fundamentals Certification in year 2021
• Microsoft certified Azure Fundamentals Certification in the year 2021