Hina Jain

Customer-focused and self-driven professional with 4+ years of experience in customer service, call handling, and client support, complemented by training in Oracle ERP Finance modules including Accounts Payable (AP), Accounts Receivable (AR), and General Ledger (GL). Proven ability to manage high-volume inbound calls, coordinate service requests, and deliver exceptional customer experiences. Skilled in explaining service options, maintaining accurate records, and supporting client needs with a solutions-oriented approach.

Familiar with financial workflows, invoice processing, and data entry within Oracle ERP environments. Strong team player with a track record of meeting sales targets and staying up to date on products, policies, and services.

Customer Service Representative at Reliance Home Comfort (2022-06 – 2026-03)

• Handled high-volume incoming customer service calls, resolving inquiries efficiently and professionally
• Dispatched and scheduled service appointments by coordinating with technicians to ensure timely service delivery
• Maintained accurate, detailed, and organized customer records in CRM systems
• Followed up with customers to ensure service completion and satisfaction
• Explained service plans, coverage options, and recommendations based on customer needs
• Responded to client requests while prioritizing customer satisfaction and retention
• Supported needs-based discussions to help customers choose appropriate services and solutions
• Consistently met and exceeded sales targets through effective communication and relationship building
• Collaborated with management and team members to stay updated on products, policies, and service procedures

Internship - Accountant / Accounts Executive at D.S. Babel & Co. (2007-09 – 2011-03)

• Managed computerized accounting operations using Tally 7.2 and MS Excel for proprietorships and partnership firms engaged in trading, manufacturing, and contract businesses.
• Recorded and maintained day-to-day financial transactions including purchases, sales, cash, bank, and journal entries.
• Performed ledger scrutiny and account verification to ensure accuracy and compliance of financial records.
• Conducted audit checks of purchase, sales, cash, and bank transactions with supporting documentation.
• Maintained records of statutory compliance documents including PF and ESIC challans.
• Prepared and reconciled bank accounts on a regular basis to ensure accurate financial reporting.
• Assisted in finalization of accounts and preparation of financial statements.
• Monitored debtor, creditor, and bank account balances to maintain effective account control.
• Verified monthly purchase statements against invoices, delivery challans, weighbridge receipts, and transporter bills.
• Coordinated inventory verification by reconciling month-end stock balances with physical inventory records.

Masters in commerce in Commerce – Mohan Lal Sukhadia university (2009 – 2011)

Bachelor's in commerce in Commerce – Mohan Lal Sukhadia university (2007 – 2009)