Fadi Aboukhreibe

Driven and motivated professional with over 15 years of customer service and money management experience seeking to learn and sharpen my accounting skills through the Business Administration program with Anderson College to pursue a career as a payroll administrator with the support of Better Jobs Ontario.

Customer Service Representative at Liquor Control Board of Ontario (LCBO) (2013-01 – 2022-03)

• Supported and attended to customer requests with products and store information using positivity, active listening and building trust that increased customer satisfaction
• Maintained a positive and professional attitude and prioritized accessibility needs for customers
• Completed customer service and leadership training and enhanced customer satisfaction and improved productivity
• Resolved and addressed customers' concerns through the phone and in person that increased customer retention
• Promoted products and services in collaboration with the team and team leaders that elevated team rapport and minimized conflicts
• Managed and delegated with different groups and new hires with training on systems, policies, and store operations
• Resolved customer complaints, inventory and delivery delays, de-escalated customer and staff conflicts and followed up on product and customer feedback in a timely manner that increased efficiency
• Coordinated sale strategies for in demand products that improved business unit performance by targeted displays, marketing strategies and increased word of mouth
• Completed required product and service knowledge training within first 6 months of employment for over 4000 products
• Analyzed statistics and converted data sets into actionable business and process strategies with focus on satisfaction, efficiency, and quality that met monthly business targets
• Developed automation of daily shelving operations, stocks preparation, and maintained accurate daily/monthly sales reports that improved inventory and sales operations
• Processed sales for customers using Point of Sales (POS) system with excellent cash handling, credit/debit transactions and inventory management skills
• Led increased product up sale that raised revenue that enhanced product and store quality
• Managed weekly and monthly invoices that included planning, preparation, review and audit of the weekly delivery orders and door pick orders

Customer Service Representative at Rabba Fine Foods (1991-01 – 2013-12)

Bouncer/Security Guard at Atlas Security (1998-01 – 2001-12)

Path to Employment – Fred Victor, Employment and Training Services (2023-04) Certificate in Computer Basics – Academy of Learning (2001-06 – 2002-05) Bachelor of Arts in Political Science – University of Toronto

Business administration diploma completed at Anderson College