Holly Diop

Dedicated Project Coordinator with strong legal expertise, adept at managing multi faceted projects and ensuring compliance with legal standards. Proficient in stakeholder engagement and fundraising support with a proven track record in coordination across diverse teams. Trilingual communicator fluent in English, French, and Italian.

Project Coordinator at North & Gray (2026-04 – Present)

• Led client and community engagement as the primary point of contact for partner organizations and stakeholders, ensuring alignment with project goals.
• Coordinated scheduling, task tracking, and workflow management for multiple concurrent projects, enhancing operational efficiency.
• Facilitated communication between internal teams and external partners, resulting in seamless project delivery and enhanced stakeholder satisfaction.
• Spearheaded the planning and execution of workshops, training sessions, and community programs to promote stakeholder involvement.
• Maintained comprehensive project documentation and reporting systems for transparency, compliance, and accountability.

Project Coordination & Legal Analyst at Frauenzentrale Zürich (2025-10 – 2026-04)

• Coordinated NGO projects with a strong focus on compliance and alignment across timelines, stakeholders, and organizational priorities.
• Conducted in-depth legal and policy research, synthesizing findings into concise reports that informed strategic decision-making processes.
• Supported fundraising initiatives through targeted research, outreach efforts, and effective donor communication, improving funding success.
• Maintained clear and professional communication across teams to enhance stakeholder engagement and collaboration-related efforts.
• Managed sensitive information with discretion, ensuring rigorous compliance with internal policies and legal standards.

Customer Success & CRM Specialist at Gruppo Brandini (2024-01 – 2024-12)

• Managed customer interactions through CRM systems (Zendesk), significantly improving response efficiency and customer satisfaction ratings.
• Analyzed customer feedback to drive process improvements, enhancing overall service delivery and client retention strategies.
• Collaborated with cross-functional teams to optimize client journeys and implement effective retention strategies that boosted customer loyalty.
• Supported data tracking and reporting initiatives to inform business decisions and to identify performance improvement opportunities.

Case Manager & Legal Services Assistant at U.DI.CON (2020-02 – 2021-02)

• Supported legal case management, including detailed document preparation and administration, ensuring regulatory compliance and efficiency.
• Acted as a liaison between clients and legal professionals, facilitating clear communication and resolution of legal queries.
• Assisted clients with legal and tax-related issues, maintaining a high standard of confidentiality and professionalism.
• Streamlined appointment scheduling and case tracking systems, improving organizational efficiency and client satisfaction.

Legal Intern (Immigration Division) at Court of Florence (2019-11 – 2019-11)

• Assisted with case preparation, conducting thorough document reviews and performing legal research in immigration law.
• Observed court proceedings, gaining practical insights into legal processes and immigration regulations.
• Maintained accurate records and provided administrative support for legal processes, enhancing the overall efficiency of legal operations.

Studies in International Law and Legal Studies – University of Florence

Short Program in Fashion & Luxury Management – Bocconi University