Iresha Chamaali
Customer service Representative
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About
Detail-oriented and highly organized Administrative Professional with experience in customer service, office coordination, and record management. Skilled in supporting teams, managing confidential information, preparing documents, and coordinating meetings. Strong communication, time management, and problem-solving abilities. Proficient in Microsoft Office (Word, Excel, Outlook) and experienced in working in fast-paced environments.
Experience
Senior Customer Service Representative at CIBC (2025-06 – Present)
Deliver high-quality customer service while handling confidential financial information and support daily banking operations
- Deliver high-quality customer service while handling confidential financial information
- Support daily banking operations, ensuring accuracy in transactions and records
- Assist clients with account inquiries, problem resolution, and financial services
- Maintain detailed documentation and update internal systems
- Collaborate with team members to ensure smooth branch operations
- Demonstrate professionalism, strong communication, and attention to detail
Assistant Manager at Canco (2024-06 – Present)
Supervise daily operations and staff while managing records and inventory
- Supervised daily operations and staff
- Managed records, inventory, and reports
- Handled customer service and issue resolution
- Ensured safety and operational compliance
Tax Professional - Level 1 at H&R Block (2025-01 – 2025-04)
Prepared and filed tax returns while maintaining confidentiality of financial data
- Prepared and filed tax returns accurately
- Organized and reviewed client documents
- Maintained confidentiality of financial data
Gas Station Attendant at Canco Gas Station (2024-06 – 2025-01)
Manage front-line client interactions and maintain accurate records
- Manage front-line client interactions, ensuring responsive and professional service
- Maintain accurate records, process POS and cash transactions, and conduct OHS safety checks
- Support operational improvements in workflow, inventory management, and merchandising
Customer Service Agent at WestJet YXJ GAT Airline Ground Support, Inc. (2024-03 – 2025-08)
Performed check-in procedures and handled passenger services
- Performed check-in procedures, handled boarding and luggage issues
- Assisted special needs passengers with empathy and professionalism
- Managed documentation and updated computerized records
Software Quality Assurance Engineer at Baryon Sweden - LABPOINT Healthcare System (2022-06 – 2023-11)
Executed comprehensive testing for AI-powered platform and cloud-based Laboratory Information Management System
- Executed comprehensive testing for an AI-powered freelance platform and a cloud-based Laboratory Information Management System (LIMS)
- Led functional, regression, integration, and end-to-end testing of custom messaging systems, REST APIs (Django/MySQL), and AWS-based deployments
- Validated CI/CD pipelines, ensured security and performance compliance, and collaborated in Agile teams using JIRA
- Developed detailed test documentation and UAT plans aligned with regulatory standards
Software Quality Assurance Engineer at Revox Pvt Ltd (2021-01 – 2021-12)
Tested Web 3.0 metaverse learning platform with focus on immersive virtual education
- Tested a Web 3.0 metaverse learning platform focused on immersive virtual education
- Designed and executed test cases for 3D environments, avatars, and real-time tools across desktop, mobile, and VR
- Validated blockchain-based credentials, performed load testing, and ensured cross-device usability
- Collaborated with developers using JIRA and contributed to quality standards for decentralized applications
Trainee Software Engineer - Course Developer at National Water Supply & Drainage Board SL (2018-08 – 2019-02)
Designed and developed interactive web-based training modules
- Designed and developed interactive web-based training modules using Articulate Storyline and Rise for diverse learners
- Created videos, instructional PDFs, assessments, and course content while managing testing and deployment on LMS platforms
- Collaborated with stakeholders and subject matter experts to enhance engagement and learning outcomes
- Maintained project documentation, provided technical support for training programs, and conducted quality assurance testing to ensure course usability and effectiveness
Education
PGDD in Business Management - Information Technology Specialization – Northern Lights College - FSJ (2024-01 – 2025-12)
Master of Business Studies in Business Studies – University of Colombo (2024 – 2025)
Honours Degree of Bachelor of Science in Information Technology and Management – University of Moratuwa (2016 – 2020)
