Ismail Chahdoura

As a mechanical and computer engineering student at the University of Ottawa, I am looking for a co-op internship in IT-Support.

With acquired working experience from different IT poitions handling different softwares and computer systems, and operating systems developped an excellent diagnostic skills and great professional communication skills.

I am well-versed in responding to queries, resolving computer hardware and software problems and implementing effective solutions.

Currently, as University of Ottawa IT Support Specialist, I provide comprehensive technical support to over 2000 users including professors with high privacy and security levels and student with different computer configurations on a daily basis, including troubleshooting and resolving IT and application related issues. in order to maintain optimal service efficiency.

INFORMATION TECHNOLOGY SUPPORT | Faculty of Arts - University of Ottawa

10/1/2019 – 30/12/2019 | Ottawa, Ontario

• Inspecting computer hardware to ensure functionality and repairing or replacing items as needed (ram, GPUs, CPUs).
• Taking over control of a customer’s computer remotely to resolve issues and Provide tier-II support for +1,200 PC.
• Frequently visit 5 offsite locations to deliver and set up new workstations and office equipment, including PCs, laptops,

printers, and ShoreTel phones.

• Assessed and quickly resolved LAN connectivity issues during a company-wide power outages.
• Provide timely support for hardware, software and network-related issues to solve +50 weekly tickets topdesk.
• Automated data backup processes to increase network security and save company resources.
• Create, modify and delete user accounts and document incident and resolution information in the Remedy tracking system
• Preparation of iPhones 7, 8, 8s, XR, 11, 12 , 13 , 14
• Migration of workstations from windows 7 to windows 10.
• Configuration of workstations.
• Installation of applications.
• Migration of outlook emails via Anydesk.

SOFTWARE ENGINEERING TEACHING ASSISTANT | University of Ottawa

September 2020 – April 2021 | Ottawa, Ontario

• Participated in the preparation of laboratories and tutorial material with professors and TAs.
• Taught Java, Android, Design Patterns, and Data Structures concepts.
• Mentored students during laboratories and assisted in the development of their projects.

UNIVERSITY OF OTTAWA | Information Technology Support janvier 2020 – Present | Ottawa, Ontario

• Local Support Technician L2
• Installing and configuring network equipment such as routers, switches, load balancers, VPNs, and WAN accelerators.
• Inspecting computer hardware to ensure functionality and repairing or replacing items as needed (ram, GPUs, CPUs).
• Taking over control of a customer’s computer remotely to resolve issues and Provide tier-II support for +1,200 PC.
• Frequently visit 5 offsite locations to deliver and set up new workstations and office equipment, including PCs, laptops,

printers, and ShoreTel phones.

• Assessed and quickly resolved LAN connectivity issues during a company-wide power outages.
• Provide timely support for hardware, software and network-related issues to solve +50 weekly tickets topdesk.
• Automated data backup processes to increase network security and save company resources.
• Conducting regular maintenance tasks such as scheduling updates, performing network upgrades, managing security configurations, and installing patches or service packs.
• Walked customers through the process of installing software on their computers and launching those programs.
• Helped troubleshoot software problems and provide actionable tips to resolve the issue.
• Make recommendations to employees or customers for hardware change when a computer cant support a particular software
• Jira administration and confluence
• Azure administration
• Manage meeting rooms equipped with logitech/dell/Macbook
• Prepare Onboarding and Offboarding of employers
• Find Solutions for recurring Problems
• Preparation of new tablets and PCs
• Migration of mailboxes
• Migration of user accounts to a new domain
• Migration of laptops and pro surfaces
• Processing of tickets via TopDesk
• Migration of workstations from windows 10 to windows 11.
• configuring printer xerox

UNIVERSITY OF OTTAWA | BASc Mechanical Engineering and BSc Computing Technology

Expected December 2024 | Ottawa, ON

Currently, three Year in BASc Mechanical Engineering and BSc Computing Technology, French Scholarship (All Semesters