Daniel Narvaez
Information Technology Support Technician
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About
ITSpecialist with over a decade of experience providing end‑user support, system administration, and network troubleshooting across fast‑paced, multi‑platform environments. Proficient in Microsoft 365, Active Directory, Azure AD, and a wide range of remote support tools. Known for resolving issues quickly, improving operational efficiency, and reducing downtime through proactive problem‑solving and clear documentation.
Adept at managing devices, supporting cloud services, and delivering customer‑focused technical solutions. A bilingual English/Spanish communicator skilled at translating complex technical concepts into practical guidance that aligns with business needs and enhances user productivity.
Experience
IT Specialist with over a decade of experience providing end‑user support, system administration, and network troubleshooting across fast‑paced, multi‑platform environments. Proficient in Microsoft 365, Active Directory, Azure AD, and a wide range of remote support tools. Known for resolving issues quickly, improving operational efficiency, and reducing downtime through proactive problem‑solving and clear documentation.
Adept at managing devices, supporting cloud services, and delivering customer‑focused technical solutions. A bilingual English/Spanish communicator skilled at translating complex technical concepts into practical guidance that aligns with business needs and enhances user productivity.
Education
- Network Administrator Diploma (Distinction) – Trios College – (2022–2023)
- Computer Programmer Analyst Advanced Diploma – Niagara College – (2013–2016
