Jackson Dzuda
Experienced IT Support and Systems Technician
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About
Experienced IT Support and Systems Technician with over 15 years in backup solutions, networking, and systems administration. Skilled in implementing secure, resilient backup strategies, troubleshooting complex IT issues, and delivering reliable technical support. Holds multiple industry certifications and a proven track record in customer-focused service delivery.
Experience
Senior Technician - MRBSecure
(2019-03)
- Lead engineering phases of backup software delivery: planning, design, build, testing, and operational support.
- Installed and configured backup solutions tailored to client environments.
- Monitored production systems and implemented corrective measures.
- Proposed improvements to optimize performance and reliability.
- Managed customer queries, complaints, and restoration requests.
Technician Supervisor - Universal Project Management (Vodacom Contract)
(2018-11 - 2019-03)
- Installed and configured sensors at base stations.
- Performed IP and hardware configurations.
- Tested and validated movement, door, and smoke sensors.
IP Technician - Ice Cell Services (Liquid Telecom Contract)
(2015-10 - 2018-11)
- Installed LTE devices and routers (Cisco, Zhone, OneAccess).
- Conducted fibre patching, splicing, and testing.
- Configured ONT devices and SIP voice services.
- Supervised fibre installations and site QA inspections.
- Provided desktop support and documented installations.
Remote Support Technician - Lanlink Networking
(2014-01 - 2015-09)
- Troubleshot email and network issues.
- Administered Windows Server 2012 and Active Directory.
- Configured Mikrotik routers and provided Linux server support.
IT Support Technician - Maxima Global
(2013-05 - 2013-12)
- Delivered desktop, printer, and server support.
- Configured routers and implemented routing protocols.
- Managed backups using Syncrify software.
Systems Administrator (Consultant) - Appcore Technology
(2008-01 - 2012-12)
- Installed and maintained routers, switches, and WAN technologies.
- Administered DNS, DHCP, mail servers, and VLANs.
- Configured Xen server and cloud computing solutions.
- Implemented IT security measures and disaster recovery planning.
Education
National Diploma - Information Technology
