Sales/Marketing Associate - Aura fragrances LTD - Barrie, ON
(2023-03)
- Delivered high-touch, luxury-style customer service in a fast-paced fragrance retail environment.
- Engaged customers through product storytelling and sensory-based selling techniques to influence purchase decisions.
- Consistently achieved personal sales targets through upselling, cross-selling, and confident closing techniques.
- Recommended fragrances based on personality, lifestyle, and preferences, creating a personalized shopping experience.
- Maintained strong product knowledge of fragrance notes, brands, and seasonal trends to improve sales effectiveness.
- Supported visual merchandising and product displays to enhance store appeal and customer engagement.
- Handled POS transactions, returns, and exchanges with accuracy and professionalism.
- Built rapport with customers to encourage repeat visits and brand loyalty.
Owner/Founder - Aviirra
- Manage all aspects of a growing small business, including customer service, inventory management, sales, marketing, and operations.
- Respond to customer inquiries through email and online platforms while maintaining high service standards.
- Resolve customer concerns professionally and efficiently.
- Maintain accurate business records and oversee order processing.
- Research business regulations, supplier agreements, and operational requirements.
- Utilize digital tools and software to manage daily business activities.
Patient Service Clerk - Royal Victoria Regional Health Centre - Barrie, ON
(2023-05 - 2026-02)
- Managed patient inquiries and appointment scheduling.
- Maintained confidential records with a high degree of accuracy.
- Provided administrative support and handled sensitive customer interactions professionally.
- Coordinated communication between patients and healthcare professionals.
Store Manager - Urban Kids - Barrie, ON
(2023-04 - 2025-06)
- Supervised retail floor operations while ensuring strong visual merchandising and customer engagement.
- Drove sales performance by coaching staff on upselling, styling recommendations, and customer interaction techniques.
- Maintained store presentation standards and ensured product availability across key categories.
- Managed inventory replenishment and assisted in seasonal floor setups.
- Supported team performance through training and real-time coaching on the sales floor.
Supervisor - Wine Rack - Barrie, ON
(2021-06 - 2024-09)
- Led daily store operations in a high-volume retail environment focused on premium wine sales and customer experience.
- Consistently drove revenue through consultative selling, upselling, and recommending products based on customer preferences and occasion-based needs.
- Built strong customer relationships by delivering personalized service, resulting in repeat clientele and increased basket size.
- Executed in-store promotions, seasonal campaigns, and merchandising strategies to maximize product visibility and sales performance.
- Managed inventory control including stock ordering, rotation, receiving, and minimizing shrinkage.
- Trained and coached team members on sales techniques, customer engagement, and product knowledge to improve overall store performance.
- Monitored daily KPIs including sales targets, conversion, and product movement to identify growth opportunities.
- Handled high-volume transactions accurately while maintaining premium customer service standards.
- Resolved customer concerns professionally while maintaining brand loyalty and satisfaction.
Cashier - Fas Gas Plus - Swift Current, SK
(2020-01 - 2021-03)
- Assisted customers with purchases and product inquiries.
- Processed transactions accurately and efficiently.
- Maintained positive customer relationships through professional service.
- Supported daily operations while contributing to customer satisfaction.
