Assistant Team Leader at ITS GLOBAL (2024-06 – 2024-11)
- Served as primary point of contact for collecting, validating, and managing employee datasets (200–500+ participants).
- Managed backend operations including data consolidation, eligibility checks, and workflow tracking, improving operational accuracy by 20%.
- Handled highly confidential personal and corporate data with 100% compliance to data privacy standards.
- Coordinated with ticketing, visa, documentation, and verification teams, reducing travel-related escalations by 15%.
- Conducted passport validity and compliance checks, proactively preventing operational delays.
Associate Project Manager at Text Mercato Solutions (2022-10 – 2024-06)
- Led multiple concurrent client projects, delivering 1,000–2,500+ content assets daily across e-commerce, media, and enterprise platforms.
- Built and managed 70+ writers and 35+ junior editors, maintaining 95%+ SLA adherence.
- Oversaw end-to-end project operations including scoping, resourcing, scheduling, quality assurance, and final delivery.
- Recruited and onboarded 150+ freelancers, contractual, and full-time resources, increasing delivery capacity by 40%.
- Designed onboarding trackers and workflows, reducing new-hire ramp-up time by 25%.
- Tracked KPIs, delivery risks, and quality metrics, reducing rework by 20%.
- Forecasted workloads and managed buffer capacity, reducing overtime hours and delivery bottlenecks.
- Supervised teams delivering 2,500 product descriptions/day for large e-commerce platforms while adhering to risk, quality, and compliance standards.
- Executed a high-revenue multilingual voice-over project for the G20 Summit India, delivering content in 6+ international languages within a 48-hour SLA.
Category Operations Consultant at Pepper Content (2022-07 – 2022-10)
- Managed multilingual content operations for enterprise clients including RBS, Swiggy, Digit Insurance, and Pocket FM.
- Coordinated writers, editors, and QA teams to deliver content in 10+ Indian languages, ensuring SLA and brand compliance.
- Screened and onboarded language specialists, strengthening delivery pipelines.
Assistant Manager at Entrepreneurship Network (2022-05 – 2022-07)
- Conducted 50+ daily candidate screening calls supporting high-volume hiring.
- Prepared recruitment reports and successfully onboarded 40+ candidates.
Intern at Entrepreneurship Network (2022-04 – 2022-05)
Human Resource Intern at Aashman Foundation (2022-02 – 2022-04)
- Supported recruitment activities including resume screening, interview scheduling, sourcing, CRM updates, and HR documentation.
