Jan Vy

Operations and project coordination professional with 3+ years of experience supporting high-volume client delivery, workforce management, multilingual content operations, and cross-functional coordination. Experienced in stakeholder communication, onboarding, compliance, scheduling, KPI tracking, and SLA-driven execution. Proven ability to manage distributed teams, improve operational efficiency, and deliver projects in fast-paced environments.

Assistant Team Leader at ITS GLOBAL (2024-06 – 2024-11)

• Served as primary point of contact for collecting, validating, and managing employee datasets (200–500+ participants).
• Managed backend operations including data consolidation, eligibility checks, and workflow tracking, improving operational accuracy by 20%.
• Handled highly confidential personal and corporate data with 100% compliance to data privacy standards.
• Coordinated with ticketing, visa, documentation, and verification teams, reducing travel-related escalations by 15%.
• Conducted passport validity and compliance checks, proactively preventing operational delays.

Associate Project Manager at Text Mercato Solutions (2022-10 – 2024-06)

• Led multiple concurrent client projects, delivering 1,000–2,500+ content assets daily across e-commerce, media, and enterprise platforms.
• Built and managed 70+ writers and 35+ junior editors, maintaining 95%+ SLA adherence.
• Oversaw end-to-end project operations including scoping, resourcing, scheduling, quality assurance, and final delivery.
• Recruited and onboarded 150+ freelancers, contractual, and full-time resources, increasing delivery capacity by 40%.
• Designed onboarding trackers and workflows, reducing new-hire ramp-up time by 25%.
• Tracked KPIs, delivery risks, and quality metrics, reducing rework by 20%.
• Forecasted workloads and managed buffer capacity, reducing overtime hours and delivery bottlenecks.
• Supervised teams delivering 2,500 product descriptions/day for large e-commerce platforms while adhering to risk, quality, and compliance standards.
• Executed a high-revenue multilingual voice-over project for the G20 Summit India, delivering content in 6+ international languages within a 48-hour SLA.

Category Operations Consultant at Pepper Content (2022-07 – 2022-10)

• Managed multilingual content operations for enterprise clients including RBS, Swiggy, Digit Insurance, and Pocket FM.
• Coordinated writers, editors, and QA teams to deliver content in 10+ Indian languages, ensuring SLA and brand compliance.
• Screened and onboarded language specialists, strengthening delivery pipelines.

Assistant Manager at Entrepreneurship Network (2022-05 – 2022-07)

• Conducted 50+ daily candidate screening calls supporting high-volume hiring.
• Prepared recruitment reports and successfully onboarded 40+ candidates.

Intern at Entrepreneurship Network (2022-04 – 2022-05)

Human Resource Intern at Aashman Foundation (2022-02 – 2022-04)

• Supported recruitment activities including resume screening, interview scheduling, sourcing, CRM updates, and HR documentation.

Postgraduate in Business, Management, Marketing and Related Support Services – Institute of Management Technology (2021-11 – 2022-10)

Master's Degree in Sociology – Maharaja Sayajirao University of Baroda (2019-06 – 2021-06)

Bachelor of Arts in Sociology – Mithibai College (2016-06 – 2019-03)