Janet Mukamana

Passionate about helping others, I am a customer service representative with a background of addiction and social services. I strive to provide exceptional support while utilizing my knowledge and empathy to make a positive impact on customers live. With my strong communication and problem solving skills, I am dedicated to delivering outstanding service and creating a positive customer experience.

Customer Service Representative - Service Ontario - Ontario

(2026)

• Provide comprehensive customer service by processing renewals for health cards and driver's licenses, vehicle registrations, and address changes in compliance with Ontario regulations.
• Manage the registration of vehicles within Ontario, including those originating from outside the province and country, ensuring accurate documentation and adherence to legal standards.
• Resolve customer inquiries and issues with professionalism and efficiency, maintaining a high level of satisfaction.
• Utilize strong communication and problem-solving skills to assist customers with diverse needs and concerns.

Customer Service Representative - Millennium One Solutions - Ottawa, ON

(2018 - 2019)

• Responded to customer inquiries in a pleasant, courteous, professional and well-informed manner
• In conjunction with on-screen customer information, I identified customer's needs through customer contact while simultaneously reading/updating customer information on the system
• Achieved quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
• Accurately completed appropriate documentation for each transaction, and wrap up calls by inputting data for call history, sending messages to appropriate third parties (e.g., business partners) when required, and/or initiating the necessary customer fulfillment

Co-Op Student - John Howard Society

(2021 - 2021)

Cashier - Loblaws

(2020 - 2020)

• Greeting all customers happily
• Handling cash transactions
• Helping customers if they need anything in the store
• answering the question that they may have

Intern with the youth internship program volunteering at Kairos - Kairos - Ottawa, ON

(2018 - 2018)

• Utilized organization of documents
• Transcribed videos
• copying down some information given

Student/camp Counselor - Hintonburg Community Centre - Ottawa, ON

(2018 - 2018)

• Set up and ensure recreation equipment is secure and stored properly.
• Babysitting the kids and playing with them
• Provided group and one on one meetings with youth and kids

Project Assistant - Gowling WLG- International Law Firm - Ottawa, ON

(2017 - 2017)

• Conducted confidential research for the organization using online search portals
• Followed policies in regards to handling confidential client information, document privacy and filing/organizing
• Conducted office administration duties including: editing documents, filing, photocopying and providing assistance to senior level staff

Program Volunteer - Newcomers Club - Ottawa, ON

(2015 - 2016)

• Provided information and assistance to newcomer students
• Ensured a high level of customer service

College diploma - Addiction and Social Service - Willis college (2020 - 2021)

Ontario Secondary School Diploma - St Patrick High School

Youth Internship Program - Anglican Diocese of Ottawa