Janine Salazar

Customer-focused Front Desk & Guest Experience professional with 7+ years of combined experience in hospitality, dental office administration, and beauty services. Skilled in front desk operations, appointment scheduling, client relations, POS and payment processing, and CRM/booking software. Recognized for creating warm, welcoming first impressions and delivering exceptional customer service in fast-paced, high-traffic environments. Available weekends and flexible with scheduling.

Eyelash Technician at Jaluxury Beauty (2023-12 – 2025-03)

• Delivered exceptional guest experiences and personalized beauty services, maintaining a high client retention and satisfaction rate
• Managed front desk operations including appointment scheduling, client check-in, and online booking system (Squaresite)
• Built strong client relationships through warm, attentive service, driving repeat business and referrals
• Promoted services through social media and online marketing, increasing new client bookings

Dental Office Admin Receptionist at Burnaby Main Dental (2020-11 – 2023-11)

• Served as first point of contact for patients, providing a friendly, professional front desk and reception experience
• Managed multi-line phone system, scheduled appointments, and maintained accurate client records using Cleardent/Dentrix software
• Processed billing, insurance claims, and payments with strong attention to detail and accuracy
• Maintained a clean, organized, and welcoming front office environment consistent with hospitality best practices

Front Desk Agent at Plaza Premium Lounge (2018-06 – 2020-10)

• Delivered high-end guest experiences for VIP travelers, managing check-in, reservations, and lounge access
• Resolved guest inquiries and service issues promptly, contributing to consistently high satisfaction scores
• Processed payments, monitored occupancy, and maintained smooth front desk operations in a fast-paced, high-traffic environment

Crew Member at Wendy's Restaurant (2013-07 – 2019-04)

• Provided fast, friendly customer service in a high-volume, fast-paced setting
• Handled cash transactions and POS systems with speed and accuracy
• Trained and mentored new team members on service standards and operational efficiency

Diploma in Dental Office Administration – Vancouver Community College (2020-10)

High School Diploma – Burnaby South Secondary School (2014-05)

Certification in Certified Eyelash Technician & Cosmetic Teeth Whitening – Vancity Beauty Lounge (2023-12)

Program in Flight Attendant Program – Canadian Tourism College (2022 – 2023)