Kuan-Yun Lin
Front Desk Professional | Guest Services | AHLA Certified
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About
A guest services professional with 4+ years of hospitality experience in delivering exceptional guest experiences in boutique hotel environments. Skilled in front desk operations, guest relations, cash handling, and resolving guest concerns while maintaining professionalism in fast-paced settings. Fluent in English and Mandarin, with a passion and commitment for creating welcoming and memorable guest experiences.
Experience
Construction Trade Worker (2025-12 – Present)
- Collaborated with team members to complete residential renovation projects safely and efficiently
- Demonstrated reliability, adaptability, and a strong teamwork in fast-paced environment
Hospitality Manager at TSUBI Management Consultant CO. (2022-04 – 2024-07)
- Managed overall daily hotel operations while ensuring exceptional guest experiences through team coordination and service excellence
- Implemented guest service initiatives that Increased customer satisfaction by 15% above industry average for 3 consecutive quarters
- Developed guest engagement strategies that maintained a 4.8 Booking.com rating and 9.6 Agoda.com rating, enhancing the company's reputation
- Supervised and coached a team of 5-7 employees to secure 6 monthly KPI-based performance rewards by fostering collaboration and consistent service quality
Guest Service Representative at TSUBI Management Consultant CO. (2020-07 – 2022-03)
- Managed guest arrivals and departures efficiently with 100 % accuracy and reducing waiting times for guests
- Coordinated with housekeeping and maintenance teams to fulfill guest requests promptly and ensure seamless daily operations
- Supported guest retention strategies, resulting in a 15% increase in repeat bookings through guest service
- Responded to guest inquiries by phone, email, and in-person while communicating in professional standards
Cashier at House of Bao (2017-04 – 2020-05)
- Processed customer payments through cash and card transactions with 100% accuracy
- Delivered friendly and efficient customer service in a fast-paced environment
- Maintained cleanliness, food safety, and organized work areas
Education
Post graduate certificate program in E-commerce Business Management – Conestoga College (2025-09 – 2026-06)
Post graduate certificate program in Global Business Management – Conestoga College (2024-09 – 2025-06)
