Order Desk Supervisor
Shoppers Wholesale Foods - Prince George,BC March 2023 to Present
- Handling administrative requests and queries from senior manager
- Answer, in person or on the phone, enquiries from customers.
- Investigate complaints regardingthe establishment's goods, services, and policies.
- Arrange for refunds,exchange, and credit for returned merchandise.
- Managing and supervising a team of order-processing associates
- Ensuring efficient and accurate order processing, from order entry to fulfillment
- Retrieving information as requested from records, email,minutes, and other related documents.
Front Desk Attendant Carl's Jr. - Prince George, BC November 2022 to Present
- Draw up client bookings for tables and ensure the tables are set before client’s arrival.
- Manage the front desk by receiving incomingcalls, greetings, and attending to the customer.
- Assist customers with answers to queries and offer solutionsto issues with my ability.
- Collaborate with other restaurant staff and management to ensure that customer complaints are properly attended to in a timely manner.
- Resolved guest issues with creativesolutions, escalating major concerns to management.
- Interacted kindly with guests, offering assistance and support.
Customer Service Specialist
Best Buy - Prince George, BC
September 2022 to December 2022
- Took payment information and other pertinent information such as addresses and phone number to place orders.
- Compliance with company policies and procedures by including a positive and effective work environment among all employees.
- Addressed customer courteously using suitable methods and problem-solving skills.
- Provided account information to customers and explained bill service policies and customer rights.
- Maintain a knowledge of company products to supply helpful suggestions and recommendations to the customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationship.
Receptionist/Administrative Assistant
RUNWAY Institute - PUNJAB
December 2019 to April 2021
- Greeted incoming visitors and customers professionally and provided friendlyknowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated clientrecords.
- Answered central telephonesystem and directedcalls accordingly.
- Manage frequent work process interruptions with flexibility and poise.
- Transmitted information and documents to customers via computer and mail.
- Provider typing, word processing and clerical support and assisted with special projects.
- Assisting with generaladministrative tasks such as data entry, filing, and documentmanagement.
