Jasmine Kaur

Customer service professional with over 4 years of supervisory experience in Canada, specializing in client support, issue resolution, and team coordination in high-volume environments. Proven ability to handle customer interactions efficiently while maintaining high satisfaction levels and service standards. Strong communication, problem-solving, and multitasking skills with a focus on delivering positive customer experiences.

Seeking a customer service or client support role in a professional office environment.

SERVICE MANAGER - A&W Canada - BRAMPTON, ONTARIO

(2021-05 - 2025-09)

• Delivered high-quality customer service in a fast-paced environment, handling customer inquiries and resolving issues efficiently
• Managed escalated customer concerns with a calm, solution-oriented approach
• Supervised team performance to ensure consistent service quality and customer satisfaction
• Trained and coached staff on customer interaction, communication, and service standards
• Maintained records of customer interactions and service performance using digital systems
• Coordinated daily operations, scheduling, and workflow management
• Ensured adherence to company policies and customer service procedures

Diploma - Computer Programming - Sheridan College Brampton, Ontario