Jeffrey Lo

Scientific Business Analyst with over 23 years of IT business analysis experience, including multi-year engagements configuring and enhancing Laboratory Information Management Systems (LIMS) and research informatics platforms across forensic, environmental, transportation, public health, and life sciences laboratories for the Ontario government. Functions as a Scientific Business Systems Analyst within Scaled Agile Framework (SAFe) product teams, serving as liaison between laboratory scientists and technology teams to translate complex scientific workflows into Features, user stories, business process maps, and test plans that give delivery teams high confidence to estimate, plan, and commit.

Experience leading the technology ecosystem for in vivo study data management, biological/evidence sample tracking, and instrument-to-LIMS data integrity, partnering with scientific stakeholders to define data analysis and data-integrity requirements. Skilled in gap analysis, current- and future-state workflow mapping, and system implementations, upgrades, UAT, and defect resolution through full SDLC cycles, with working knowledge of GxP data handling and system validation (FDA 21 CFR Part 11, GLP, GCP) alongside ISO/IEC 17025 and PHIPA regulatory frameworks in high-volume, quality-sensitive laboratory environments. Proficient with Jira, Visio, Lucidchart, and Azure DevOps, with working knowledge of AWS/cloud infrastructure.

Senior Business Analyst - Ministry of Public and Business Service Delivery - Toronto, ON

(2007-01)

Long-tenured Senior Business Analyst supporting IT-enabled operations across Ontario government laboratories, including multi-year engagements refreshing instrument controllers, configuring and enhancing Laboratory Information Management Systems (LIMS) for environmental, transportation, forensic science and public health laboratories.

Senior Business Analyst - Windows Instrument Controller Refresh - Ministry of Environment, Conservation and Parks (MECP), Ministry of Public Health (PHO), Ministry of Transportation (MTO), Centre of Forensic Sciences (CFS) - Toronto, ON

(2020-01)

• Facilitated 2 separate instrument controller refreshes for ~1000 devices: 1) Windows 7 – 10 (2020 – 2021) 2) Windows 10 – 11 (2025-2026)
• Partnered with Scientists and Laboratory technicians to assess legacy instrument controller fleet and elicit business requirements for replacement and/or upgrade solutions.
• Evaluated upgrade paths for legacy controllers versus acquiring vendor-certified PC replacements. Drafted technical procurement specifications for high-performance workstation controllers equipped with supporting peripherals for integration with laboratory instrument.
• Validated new solution compliance with raw data integrity, court-admissible audit trails and adherence to key ISO standards: ISO 15189 (PHO), ISO/IEC 17025 (MECP), ISO/IEC 17025 (MTO), ISO/IEC 17025 (CFS).
• Lead workshops with IT and Scientific\laboratory SMEs and Solution Vendors to build, bench-test, and deploy new instrument controllers. Ensured new solutions were fully tested by the business and LIMS prior to decommissioning legacy device.

Senior Business Analyst - Materials Testing LIMS - Ministry of Transportation (MTO) - Toronto, ON

(2019-01)

• Led the functional setup and integration of automated compression testing machines and sieve analysis equipment with the MTO LIMS, configuring bidirectionally synced interfaces to capture raw stress-strain data directly and reducing manual entry errors by 95%.
• Applied SAFe principles to translate complex scientific workflows into validated, outcome-driven features and user stories, using process mapping and traceability while incorporating critical lab edge cases such as failed assays, re-runs, partial batches, sample degradation, and chain-of-custody exceptions.
• Facilitated cross-functional design sessions between materials engineers and IT teams to refine user stories for asphalt density workflows, and managed end-to-end user acceptance testing (UAT) and defect resolution through two release cycles.

Senior Business Analyst - Environmental Testing LIMS - Ministry of Environment, Conservation and Parks (MECP) - Toronto, ON

(2014-01)

• Partnered with field environmental officers and laboratory staff to capture requirements for mobile sample logging, translating field sampling metadata requirements into functional specifications for automated sample batching and holding-time alert configurations.
• Identified manual bottlenecks in environmental reporting and designed an automated workflow validating multi-element ICP-MS water quality results against provincial drinking water standards, triggering instant flag alerts for non-compliant parameters prior to final sign-off.
• Applied SAFe practices across requirements elicitation, systems thinking, PI Planning, and built-in quality—using Design Thinking to engage field officers and lab scientists, translating needs into Features/User Stories, mapping end-to-end workflows and integrations, slicing MVP increments, and embedding regulatory, acceptance, and test criteria to ensure predictable delivery and compliance.

Senior Business Analyst - Molecular Diagnostics & Disease Surveillance LIMS - Public Health Ontario (PHO) - Toronto, ON

(2012-01)

• Tailored LIMS and Electronic Lab Notebook (ELN) workflows for molecular diagnostics (e.g., PCR, Next-Generation Sequencing), implementing custom plate-mapping, reagent lot tracking, and automated sample extraction protocols to support rapid pathogen surveillance.
• Collaborated with epidemiologists and lab leadership to align workflow designs with PHIPA privacy standards and public health reporting mandates, negotiating configuration priorities across regional public health labs to ensure uniform data structures for province-wide reporting.
• Applied SAFe across Portfolio and ART levels to support rapid provincial pathogen surveillance and harmonized diagnostic informatics, aligning Lean Portfolio Management and value-stream funding with strategic themes; coordinated cross-functional Agile Release Train teams across lab workflow automation, genomics/bioinformatics, compliance/privacy, and public health reporting on a common PI cadence to drive integrated, incremental delivery and inter-laboratory harmonization.

Senior Business Analyst - Forensic Casework & Chain-of-Custody LIMS - Centre of Forensic Sciences (CFS) - Toronto, ON

(2012-01)

• Documented the end-to-end evidence intake and analysis lifecycle for digital and toxicological evidence, mapping current-state chain-of-custody handoffs against ISO/IEC 17025 standards to design a future-state LIMS workflow automating barcode tracking, seal verification, and tamper-evident audit logs.
• Configured automated file parsing rules within the Scientific Data Management System (SDMS) to ingest mass spectrometry output files directly into the forensic LIMS, eliminating manual transcriptions and ensuring raw data integrity for court presentation.
• Managed the end-to-end delivery lifecycle for a portfolio of custom internal platforms, COTS applications, and API integrations, decomposing strategic business themes into SAFe Features, Enablers, and BDD user stories across multi-functional engineering teams.

Senior Business Analyst - Health Services Cluster — Digital Health & Long-Term Care Systems - Ontario Health Services - Toronto, ON

(2003-01)

• Facilitated stakeholder interviews and workshops to capture and document functional and non-functional requirements for Electronic Health Records (EHR) integrations and long-term care platforms, ensuring alignment with provincial healthcare policy and accessibility standards.
• Mapped current-state workflows and modeled future-state processes, creating visual process models and data maps using Visio and Lucidchart.
• Defined and documented API specifications, data models, and integration workflows with solution architects, maintaining requirements traceability across cloud-based (AWS, Azure, GCP) deployments.
• Participated in UAT and defect triage for digital health platforms, documenting test outcomes and coordinating release readiness with delivery teams.
• Managed requirements and backlogs using Jira and Confluence in an Agile-Scrum environment, supporting iterative delivery across distributed, cross-functional teams.
• Led the technology ecosystem for in vivo study data management and biological sample tracking, partnering with research scientists to define data analysis and data‑integrity requirements under GxP principles, architect scalable data workflows, and ensure the platform reliably supports high‑fidelity study capture, validation, and downstream analytics for pre-clinical and clinical research.

Certified Business Analysis Professional (CBAP) - Business Analysis - International Institute of Business Analysis (IIBA) (2021-01)

Certificate - Business Analysis - University of Toronto (2012-01)

Certification - Information Technology Infrastructure Library (ITIL) Version 4 - Loyalist Certification Services (2020-01)

Diploma - Computer Networking and Tech