Jennie

Dedicated and empathetic Scheduling & Client Service Professional with a Bachelor of Science in Nursing and over 7 years of administrative and service coordination experience. Proven track record of managing high-volume scheduling, matching field personnel to operational needs, maintaining accurate computerized records, and delivering compassionate support to clients and multidisciplinary teams. Combines clinical understanding and patient-centered care with strong computer proficiency (ERP/database management, MS Office) and exceptional communication skills to ensure seamless care delivery.

Customer Service and Order Coordinator at The Butcher Shoppe (2019-01 – Present)

• Act as the central point of contact for clients, internal teams, and external field drivers, handling high-volume telephone and electronic inquiries with professionalism and tact
• Coordinate, build, and adjust daily schedules and appointment assignments to align operational availability with client-specific timing and requirements
• Enter, update, and maintain client and operational files in the computerized ERP system (WinFDS) with high accuracy and strict confidentiality
• Proactively identify scheduling bottlenecks, resolve last-minute fulfillment or timing conflicts, and document operational updates across departments
• Accurately track and document all client interactions, escalations, and status changes from initial request through successful completion

Resident Care Aide (Part-time) at New Horizons Tower (2017-05 – 2018-11)

• Provided compassionate, patient-centered assistance to residents, supporting daily living activities, mobility, and well-being
• Actively listened to and supported residents and their families, addressing questions with empathy, patience, and clear communication
• Closely monitored resident needs and changes in condition, reporting and documenting observations promptly to the broader healthcare care team
• Collaborated alongside multidisciplinary care staff to ensure resident care plans and daily routines were consistently carried out

Certified Crew Trainer at Chipotle Mexican Grill (2016-07 – 2019-02)

• Mentored and trained incoming team members on standard operating procedures, customer service excellence, and safety standards
• Managed competing priorities and communication flow in a fast-paced environment while maintaining high service quality

Bachelor of Science in Nursing – University of Makati (2008-06 – 2012-04)