Jennifer Messeroux

Dynamic administrative professional with extensive experience at Résidence de la Gappe – Phases 3 and 4. Excelling in customer service and complex document management. Proven ability to enhance office efficiency through expert use of Microsoft Office Suite and exceptional communication skills. Recognized for reliability and problem-solving, consistently improving operational processes and fostering a collaborative team environment.

RECEPTIONIST / ADMINISTRATIVE ASSISTANT at Résidence de la Gappe – Phase 4 (2025-12 – Present)

• Provide professional reception and administrative support to residents, visitors, staff, and service providers.
• Answer, direct, and manage incoming telephone calls and inquiries.
• Maintain attendance records and prepare timesheet documentation.
• Prepare and coordinate reception and maintenance staff schedules.
• Order and manage office supplies and administrative materials.
• Process deposits and maintain related administrative records.
• Prepare and maintain meal ticket reports and meal card verification records.
• Review meal reports and reconcile information with reservation records and kitchen documentation.
• Assist with telephone-related issues for residents in Phases 3 and 4.
• Prepare leases, credit documents, and annexes for new and existing residents.
• Coordinate lease signings following management review and approval.
• Maintain and update fire safety documentation (PSI Manual).
• Maintain and update resident, staff, and emergency contact lists.
• Update menu information and administrative records within QOLA.
• Assist with recruitment activities, including posting job opportunities and contacting candidates for interviews.
• Review and update maintenance routines and administrative documentation.
• Perform various administrative and operational support duties as required.
• Provide administrative and reception coverage during staff absences and scheduling shortages.
• Process daily meal requests and maintain related records.
• Update available-space records and administrative reports.
• Enter meal card information into QOLA and maintain organized filing systems.
• Process invoices and maintain purchase journal documentation.
• Assist with quotations and administrative requests from management.
• Prepare meal cards for residents in Phases 3 and 4.
• Scan, organize, and maintain lease documentation.
• Prepare leases, credits, and annexes.
• Update fire safety documentation (PSI Manual).
• Maintain and update telephone and contact lists.
• Assist with menu updates and distribution.
• Update maintenance job descriptions and related documentation.
• Complete weekly maintenance reports.
• Process and track snow removal invoices and related records.
• Perform additional administrative duties as required.

Massage Therapy Program – Algonquin College (2027-09)

High School Diploma – Hadley & Philemon Wright High School (2023-06)