Joanne Whitaker

A highly professional and detail-oriented Professional, I strive to use my analytical, communication and organizational skills to complete tasks in a timely manner. Where I lack in experience I make up in my quick wit and ability to adapt to change.

Team Lead/Management Teletech | Winnipeg, MB

• Used Excel spreadsheets to create, organize and display Teams stats, and delegate them to the Team.
• Created and managed documents through Microsoft Word and Microsoft Excel to keep up to date with clients needs and requirements. 
• Demonstrated excellent Leadership skills while managing a Team between 6 – 25 by helping coach the employees meet the appropriate metrics for a project
• Using clear and concise communication when asserting team goals and requirements.
• Efficiently delegating tasks and goals to each individual to help groom future leaders throughout the Team.
• Dealing with conflicts on the team and taking an objective approach while iterating the importance of teamwork, trust and transparency
• Providing rewards to Team Members that meet expectations with continued recognition. 
• Creating agendas, allocated appropriate blocks of times for scheduled meetings and coaching, amidst recording meeting minutes using Microsoft Word. 
• Organized schedules and tasks by reviewing and recording important dates for assignments, using exceptional time keeping skills; while recording any concerns that Team Members may have; while delegating and monitoring progress. 
• Providing an open and stress free environment among Team Members by keeping an open discussion and taking in any constructive criticism. 
• Collecting documentation and stats; and providing one on one guidance to help Team Members achieve their goals. 
• Making decisive decisions, and provide negative feedback; while staying optimistic and encouraging Team Members to implement change. 

• Closing shop after co-workers have left the facilities by sanitizing to Covid-19 Standards, putting away signs, shutting down computers and locking the doors.
• Write drafted and tailored resumes using MS Word for Employment Consultants to present to participants. 
• Using exceptional research skills to find jobs for participants with multiple barriers, such as criminal records, and limited education.
• Greet participants as they arrive for intake appointments using exceptional communication skills; send messages using IM technology to Employment Consultants confirming their clients have arrived. 
• Using excellent customer service skills to deescalate conflict in the workplace.
• Presenting to a crowd of three or more participants to inform on services provided through our services.
• Participated in Career Fair by guiding participants to specific locations and relaying safety information.

• Completed contracts by entering client information and details of cases, such as alimony statements to record settlement outcomes.
• Listened to voice recordings, transcribed contents, and prepared legal documents.
• Created legal and administrative records such as contracts, reports and briefs using MS Word’s advanced formatting features using, style guides, heading levels, section breaks, multi-level numbering and indexes.
• Gained basic knowledge in civil litigation, real estate, family law, and criminal law terminology. 

• Managed cash register while simultaneously answering incoming calls and scheduling appointments.
• Made confirmation calls for the next day’s appointments as a reminder for clients. 
• Handled personal information for each customer and alphabetized client cards in filing system to keep client information organised. 
• Used exceptional communication Skills by communicating with clients what services they would like to get done and which products would work best for their results.
• Using chemical based products safely to provide the client with their desired hair styles.

• Demonstrated communication skills to provide the best customer service and gain loyal customers.
• Scheduled member appointments for personal trainers and exercise classes using MS Excel. 
• Answered customer’s questions and concerns over the phone; transferred incoming calls to proper locations using switch board; asked clarifying questions and sought assistance when needed to give members the information they are looking for.
• Collected payments for unpaid memberships. 
• Made follow-up calls to collect customer feedback on how services could be improved.

Administrative Assistant Certificate | Honour Student Red River College | Winnipeg, MB

Legal Administrative Assistant Certificate | Honour Student Robertson College | Winnipeg, MB

High School Diploma | Honour Student St. James Collegiate | Winnipeg, MB