Jose Hernandez
Leadership | Experienced IT Professional
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About
Preventive and corrective technical support. OS upgrades, data/files backups. Network troubleshooting issues, access point configuration, internet service provider management, excellent customer service approach.
On-site, hybrid and online support 24/7.
Experience
Demonstrated expertise in leading IT infrastructure projects and delivering exceptional service to internal and external stakeholders. Recognized for a servant- leadership approach, dynamic problem-solving, and fostering cross-functional collaboration. Highly motivated and passionate about continuous learning, with a strong commitment to driving innovation and operational efficiency.
I have spanned the following roles:
- IT Operations Manager at ICON plc
- Sr. IT Liaision at Hays plc
- IT Support and Infrastructure Analyst at Marken Limited
Education
Licensed Communications and Electronic Engineer with a robust background in information technology and a current focus on software development through a post-diploma studies at Bow Valley College.
- Communications and Electronic engineering (Bachelor of Science Degree) | 06/2015 – 07/2021 | INSTITUTO POLITECNICO NACIONAL | México City, CDMX
- Computer Science (Professional Technician-High School) | 01/2011 – 07/2013 | COLEGIO NACIONAL DE EDUCACION PROFESIONAL TECNICA | México City, CDMX
