Import Coordinator at Odyssey Shipping (2025-07 – Present)
- Managed LCL and FCL import consolidation shipments from Asia to Canada, ensuring on-time and compliant delivery
- Coordinated closely with overseas agents, ocean carriers, and warehouses to execute smooth cargo consolidation and deconsolidation
- Prepared, reviewed, and verified shipping documentation including HBL, MBL, commercial invoices, and packing lists
- Tracked shipments from origin to final delivery; proactively resolved delays, discrepancies, and exceptions
- Liaised with customs brokers to support timely customs clearance and regulatory compliance (CBSA)
- Monitored freight costs, verified carrier invoices, and reported billing discrepancies for resolution
- Demonstrated strong communication skills and thorough understanding of warehouse procedures, including receiving, devanning, and cargo release
- Maintained accurate and up-to-date shipment records in logistics management systems
Importer/Export Operator & Inside Sales at All Cargo Express Inc. (2023-05 – 2025-04)
- Managed accounts receivable and payable, ensuring timely and accurate transactions.
- Coordinated with warehouses, freight carriers, and brokers to ensure seamless cargo movements.
- Provided solutions for work-related issues and implemented customer suggestions to enhance service.
- Maintained customer files and conducted P&O analysis to optimize operations.
- Familiar with warehouse scheduling and operations.
- Spearheaded end-to-end coordination of freight forwarding operations, overseeing import and export shipments while minimizing costs.
- Arranged various modes of transportation to meet customer needs.
- Ensured compliance with international trade regulations and customs requirements to avoid shipment delays and penalties.
- Developed pricing strategies and negotiated competitive freight rates to optimize profitability.
- Conducted cost analysis to improve financial efficiency.
- Strengthened customer service and relationship management through clear communication and problem-solving.
Importer Freight Forwarder at DSV Global Transport and Logistics Canada (2021-07 – 2023-03)
- Managed a diverse portfolio of key business accounts.
- Developed SOPs to enhance operational efficiency and customer satisfaction.
- Resolved transportation issues proactively, maintaining a 98% customer satisfaction rate.
- Coordinated freight forwarding operations, ensuring timely import/export shipments while minimizing costs.
- Implemented a shipment tracking system to provide real-time updates to clients and internal teams.
- Built strong client relationships, leading to a 25% increase in repeat business.
- Specialized in transportation solutions for different container types and modes of transport.
General Freight Forwarder at Gillespie Munro Inc. (2019-05 – 2021-07)
- Managed key business accounts and ensured seamless logistics operations.
- Worked closely with vendors to address inquiries and resolve queries efficiently.
- Accurately prepared and managed shipping documentation, including bills of lading, commercial invoices, and customs declarations.
- Ensured compliance with international trade regulations to prevent shipment delays and penalties.
- Verified country-specific legal requirements to ensure proper documentation.
- Led and mentored a team of four junior freight coordinators, enhancing their efficiency and productivity.
Sales Associate/Key Holder at World Duty Free (2015-04 – 2017-12)
- Maintained in-depth knowledge of company products and assisted customers with selections.
- Utilized up selling techniques to increase sales and customer satisfaction.
- Trained new employees and ensured adherence to airport regulations.
- Analyzed and resolved work-related issues and customer complaints.
- Coordinated interdepartmental activities to improve overall operations.
- Managed opening and closing duties efficiently.
Cook at Stanley’s Bar and Grill (2013-09 – 2015-04)
- Performed food preparation and cooking tasks while ensuring high food quality.
- Maintained clean and sanitary work areas in compliance with health regulations.
- Ensured consistency in food presentation and taste.
