Joshua Charles
Customer Service Professional
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About
Customer-focused professional with 10+ years of experience in customer service, office administration, and technical support across corporate, retail, and financial environments. Skilled in managing high-volume inquiries, resolving client issues, maintaining accurate records, and supporting daily office operations. Strong communicator with experience using CRM systems, Microsoft Office, and helpdesk tools.
Recently relocated from Windsor to Brampton and seeking a full-time or part-time role in customer service, office administration, or clerical support.
Experience
Administrative Assistant at Grant Thornton LLP (2024-08 – 2025-03)
Provided administrative support to consultants and managers in a professional services environment.
- Provided administrative support to consultants and managers, including scheduling, document preparation, and meeting coordination
- Handled incoming inquiries from clients and internal staff, ensuring timely follow-up and resolution
- Maintained accurate records, reports, and project files with strong attention to detail
- Supported onboarding, expense tracking, and data entry tasks for the office team
Administrative & Customer Service Associate at Loblaws (2021-06 – 2022-07)
Delivered customer service and administrative support in retail environment.
- Delivered exceptional in-store customer service, addressing customer concerns and processing transactions
- Assisted with inventory coordination, product inquiries, and front-office operations
- Maintained store documentation and supported management with administrative tasks as needed
IT Support & Client Coordination (Contract Roles) at Various Organizations (2018-01 – 2024-12)
Provided IT support and client coordination across multiple organizations including CIBC, RBC, InvestorCOM, MeshConnect, InvestEdge, IBM, and HCL Technologies.
- Provided frontline support for internal systems and tools used by bank staff (CIBC/RBC)
- Resolved account access issues, password resets, and workflow troubleshooting through ticketing systems
- Documented recurring issues and updated knowledge-base materials
- Supported data migration projects and handled client support inquiries (InvestorCOM/MeshConnect/InvestEdge)
- Assisted with helpdesk tasks for financial and investment platforms
- Delivered Tier 1 support to employees and clients, resolving service tickets and logging technical issues (IBM/HCL Technologies)
- Helped streamline IT workflows through process documentation
