Jovelyn Morales

Hello! I am a dependable and adaptable professional who enjoys learning, taking on new challenges, and finding ways to contribute to the team. I work well independently but also value collaboration and supporting others when needed.

I am comfortable working in a fast-paced environment, managing different priorities, communicating with clients, and handling day-to-day responsibilities with care and attention. I am always looking for opportunities to improve my skills, grow professionally, and take on greater responsibility.

Administrative Assistant/Team Leader - Canada Vertex Immigration

(2025-01)

• Lead and supervise direct reports handling Canadian temporary resident applications.
• Manage and review Work Permits, Spousal Open Work Permits, Vulnerable Worker Open Work Permits, Study Permits, Visitor Records, TRVs, Restorations, Extensions, and Reconsideration Requests.
• Draft and review submission letters, particularly for files requiring detailed explanations, supporting evidence, or responses to immigration concerns.
• Serve in a client-facing role, conducting assessments with walk-in clients and clients assigned by management, assessing their immigration concerns, explaining available options, and outlining application requirements and next steps.
• Review government forms, supporting documents, and final application packages before submission to IRCC.
• Identify potential risks, status concerns, inconsistencies, and missing evidence that may affect an application.
• Monitor critical deadlines, permit expirations, restoration periods, document requests, and urgent submissions.
• Manage team workload and delegate files to ensure applications are completed accurately and submitted on time.

Server - Chowkeni

(2023-01 - 2025-12)

• Greet customers, take orders, and provide friendly, efficient service.
• Serve food and beverages accurately and in a timely manner.
• Process payments and handle cash or POS transactions.
• Maintain clean and organized dining areas.
• Respond to customer requests and resolve concerns professionally.
• Work closely with kitchen and front-of-house staff during busy periods.

Repack Worker - Sunfresh Farm Ltd

(2022-01 - 2022-12)

• Repacked fruits and vegetables into smaller or alternate sub-units of weight, count and quality.
• Cleans machine and obtain a clean work floor.
• Followed food plant sanitation standards and workplace safety standards.
• Adhered to the company's production standard operating procedures.

Barista - Starbucks

(2020-01 - 2023-12)

• Welcomed customers and handled cash.
• Received, and delivered orders in a professional and friendly manner.
• Prepared food and beverages while maintaining a clean and organized workplace
• Trained new crew members.

Team Member - McDonalds

(2019-01 - 2020-12)

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Worked well with teammates and accepted coaching from management team.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction

Certificate - Medical Office Assistant and Hospital Unit Clerk - ABM College (2024-01)

Bachelor of Science - Mechanical Engineering - Taguig City University (2016-01 - 2018-12)

High School Diploma - Dr. Arcadio Santos National High School (2015-01)