Joy Nadar

Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies. Dispatch calls to routes based upon designated route and driver location. Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.

Dispatcher - GFL Environmental - Coquitlam, BC

(2018-04)

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect, and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• Manage 30 plus drivers on a daily basis.
• Keep track of all trucks with GPS tracking, updating drivers of any delays regarding road closures/facility closures.
• Update system notes when required to make sure hauls are taken to the right facility.

Customer Service Representative - GFL Environmental - Coquitlam, BC

• Provided excellent customer service and professionalism to all customers via telephone, email, and web support.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring customers feel supported and valued.
• Utilized job-specific software, databases and tools appropriately when addressing a variety of different topics presented by customers.
• Participated in training and other learning opportunities to expand knowledge of the company, products and services and performed any other duties needed to help drive the mission.
• Trained new customer service representatives

Customer Service Representative - GFL Environmental - North York, ON

• Correspond with dispatch to insure customers where receiving scheduled pick ups
• Answering customers inquiries and complaints, while handling them in a professional manner
• Routing and scheduling customer calls for additional or missed pick-ups.
• Ensuing that all paperwork was accurate before submitting to the corporate office.
• Worked in an environment where multitasking was an essential role in day to day operating procedures

Customer Service Representative - The Brick Canada - Vaughan, ON

(2019-09 - 2019-12)

• Process customers warranty and property damage reports
• Schedule delivery/pick up dates with customer
• Assisting Sales Associate with processing completed sales order
• Opening and Closing nightly reposts
• Contacting drives to insure that deliveries are on time

Special Events Management - George Brown College (2019) Toronto, ON

OSSD - Yorkdale Adult Learning Center (2014-06) North York, ON