Junshu Zhou

Hello! I am Jun, and I have been working in IT support/Customer service for 3 + years. I have 2 years experience working in-office supporting a specific department and 1 year in a high volume call center. I am technically proficient with tools and workflows which allows me be a knowledge base and a solutions expert for customers. I take each customers concern to heart and aim to resolve them with passion, utilizing my active listening skills and empathy.

• 5 Years as a Service Assurance Agent at Shaw Communications. Call center environment with heavy call volumes.

2 years as IT support for IDS GROUP and Sun Commercial Real Estate. Tasked with Data entry, supporting work applications and database administration.

General Educational Development