Justin Guénette

As a human relations and customer service professional, I effectively manage complex situations, including crisis contexts. My experience has allowed me to develop strong skills in communication, intervention, and management. Recognized for my composure, leadership, and organizational skills, I bring concrete value to teams.

My commitment and versatility make me a reliable and high-performing candidate. Self-motivated and enthusiastic, my early experiences have allowed me to strengthen my knowledge and become familiar with various customer service tools and techniques. In search of new challenges, I am looking to join an organization where I can contribute my energy and passion for taking on new opportunities.

Administrative Assistant (Automotive) - Huissiers Desjardins - Saint-Jérôme, Québec

(2026-04)

• Processing and administrative management of files, data entry, routine follow-up, filing, and document archiving.
• Telephone reception of clients: providing information and guidance based on the client's situation.
• Answering phone calls, handling information requests, taking and relaying messages.
• Typing and formatting letters, correspondence, and internal documents.
• Regular updating of file information for payment agreements, voluntary surrenders, or vehicle repossessions.

Client Relations - Placements Isamar Inc. - Saint-Jérôme, Québec

(2023-01)

• Renting of vacant units.
• Complaint management.
• Awareness programs (e.g., tenant relations, recycling, etc.)
• Call handling.
• Unit maintenance.

Flight Attendant - Air Inuit - Montréal, Québec

(2026-01 - 2026-03)

• Assisting passengers during boarding, disembarkation, and throughout the flight, including baggage handling.
• Welcoming and directing passengers on board, ensuring their comfort and safety during the journey.
• Exemplary conduct regarding personal hygiene, dress code, and professional behavior.
• Effective management of emergency situations, including evacuations and first aid.

Hockey Instructor and Coach - Les Sélects du Nord, ACDT, Commission scolaire - Saint-Jérôme, Québec

(2022-01 - 2025-03)

• Assistance with individual skill development.
• Development of on-ice practice plans.
• Development and implementation of hockey strategies.
• Knowledge sharing.
• Support to head coaches.

Assistant to the Official Agent of a Political Party - Avenir Saint-Jérôme - Saint-Jérôme, Québec

(2021-01 - 2025-03)

• Supporting elected officials in fundraising activities.
• Reviewing the party's account statements.
• Participating in the development of an action plan.
• Monitoring the electoral budget.
• Ensuring compliance with regulations during an electoral campaign.

Human Relations Agent - CISSS des Laurentides - Saint-Jérôme, Québec

(2021-08 - 2024-01)

• Info-social (intake of requests, analysis, and crisis management).
• Hope Program (reception, support with processes including harm reduction and return to housing, crisis management).
• CIMUP (emergency measures).
• Mental Health and Addiction Department.

Human Relations Agent - Agence Tëzig - Saint-Jérôme, Québec

(2021-08 - 2022-07)

• Human Relations Agent (Mental Health HRA, Info-social HRA).
• Specialized Education Technician (e.g., Youth Center).
• Intervention Agent (1-on-1).
• Staffing Agency.

Internal Operations Intern - Carebook technologie Inc. - Montréal, Québec

(2021-05 - 2021-08)

• Contributing to the development of a practical guide on remote work.
• Identifying OQLF standards and ensuring compliance with them.
• Learning how to conduct a pay equity study.
• Assisting the Director of Operations with all tasks related to human resources, operations, and administration.

Security Student - Agence du revenu du Canada - Saint-John et Moncton

(2019-04 - 2020-09)

• Verifying employee security clearances, access rights, and facility security.
• Taking fingerprints of new employees.
• Updating employee records.

Master's Degree - Public Administration - Université de Moncton (2019-01 - 2021-01)

Bachelor's Degree - Criminology, minor in Sociology - Université de Moncton (2016-01 - 2019-01)