Kane Kim

Experienced and results-driven supervisor with over 10 years of success in customer service, hospitality, specialty coffee, and team leadership. Strong background in store operations, guest experience, brand presentation, and staff development, with a proven ability to improve service quality, support sales growth, and build positive customer relationships. Highly adaptable and quick to learn new processes, with excellent communication, organisational, and problem-solving skills.

Passionate about creating a professional, welcoming environment and delivering consistent standards that reflect the values of the brand.

Willing to relocate: Anywhere

Head Barista - Water Cooler Coofee - London, Greater London

(2025-04 - 2026-05)

• Coach the team for service performance.
• Coordinate food and beverage service.
• Develop a work team.
• Execute crisis management plan.
• Implement outlet and equipment maintenance plans.
• Maintain displays and inventories.
• Manage operations for service excellence.
• Manage service performance.
• Manage workplace safety and health system.
• Prepare and serve hot beverages.
• Solve problems and make decisions at managerial level.
• Supervise, motivate and empower staff.

Head Barista/Supervisor - %Arabica coffee - Hackney, Greater London

(2024-09 - 2025-04)

• Coach the team for service performance.
• Coordinate food and beverage service.
• Develop a work team.
• Execute crisis management plan.
• Implement outlet and equipment maintenance plans.
• Maintain displays and inventories.
• Manage operations for service excellence.
• Manage service performance.
• Manage workplace safety and health system.
• Prepare and serve hot beverages.
• Solve problems and make decisions at managerial level.
• Supervise, motivate and empower staff.
• Assisted with in-store coffee roasting responsibilities, supporting freshness, quality control, and consistency.

Front Desk Supervisor - Grizzly motor hotel - Fox Creek, AB

(2022-03 - 2024-03)

• Welcoming guests and checking their details against their bookings.
• Allocating guests their rooms and providing keys.
• Answering phones from prospective customers and guests, taking messages and delivering them.
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information.
• Preparing room bills and ensuring prompt payments.
• Checking guests out, taking payments and returning deposits.
• Recruiting, training and managing a hotel's employees.
• Monitoring employee performance and offering regular evaluation meetings designed to improve service.
• Ensuring compliance with health and safety legislation and licensing laws, and ensuring that the necessary security is in place.
• Managing budgets and finances and controlling expenditure.
• Carrying out regular inspections of a hotel's property and amenities and organising necessary maintenance.

Front Desk Manager - The Eastern Hotel - Jeju Seogwipo

(2021-07 - 2022-03)

• Welcoming guests and checking their details against their bookings.
• Allocating guests their rooms and providing keys.
• Answering phones from prospective customers and guests, taking messages and delivering them.
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information.
• Preparing room bills and ensuring prompt payments.
• Checking guests out, taking payments and returning deposits.
• Recruiting, training and managing a hotel's employees.
• Monitoring employee performance and offering regular evaluation meetings designed to improve service.

Assistant Front Desk Manager - hotel alice and trunk - Jeju-do, Jeju-si

(2019-02 - 2021-07)

• Welcoming guests and checking their details against their bookings.
• Allocating guests their rooms and providing keys.
• Answering phones from prospective customers and guests, taking messages and delivering them.
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information.
• Preparing room bills and ensuring prompt payments.
• Checking guests out, taking payments and returning deposits.
• Recruiting, training and managing a hotel's employees.
• Monitoring employee performance and offering regular evaluation meetings designed to improve service.

Store Manager - Vapeluv - Toronto

(2017-11 - 2019-02)

• Provide excellent customer service which includes greeting customers, answering their questions and ensuring optimal customer satisfaction
• Achieve sales goals
• Operate cash registers, process point of sale purchases and balance drawers
• Advise customers on products and services that best suit their needs
• Learn about new products, services and company policies regularly
• Keep the sales floor clean and visually appealing
• Handle merchandise returns and refunds
• Cross-sell products to increase revenue

SALES ASSOCIATE - DashVapes Inc. - Toronto, CA

(2016-10 - 2017-10)

• Provide excellent customer service which includes greeting customers, answering their questions and ensuring optimal customer satisfaction
• Achieve sales goals
• Operate cash registers, process point of sale purchases and balance drawers
• Advise customers on products and services that best suit their needs
• Learn about new products, services and company policies regularly
• Keep the sales floor clean and visually appealing
• Handle merchandise returns and refunds
• Cross-sell products to increase revenue

SALES ASSOCIATE - The class - Gangnam, Seoul

(2014-08 - 2016-09)

• Provide excellent customer service which includes greeting customers, answering their questions and ensuring optimal customer satisfaction
• Achieve sales goals
• Operate cash registers, process point of sale purchases and balance drawers
• Advise customers on products and services that best suit their needs
• Learn about new products, services and company policies regularly
• Keep the sales floor clean and visually appealing
• Handle merchandise returns and refunds
• Cross-sell products to increase revenue

Head Barista/Supervisor - The rocky chocolate factory - gangnam, seoul

(2011-01 - 2012-09)

• Coach the team for service performance.
• Coordinate food and beverage service.
• Develop a work team.
• Execute crisis management plan.
• Implement outlet and equipment maintenance plans.
• Maintain displays and inventories.
• Manage operations for service excellence.
• Manage service performance.
• Manage workplace safety and health system.
• Prepare and serve hot beverages.
• Solve problems and make decisions at managerial level.
• Supervise, motivate and empower staff.

Barista - Viearae - Gangnam, Seoul

(2009-03 - 2011-01)

• Grinding and brewing coffee
• Developing and maintaining expert knowledge of coffee and educating clients and colleagues about these coffees
• Consistently providing well-crafted, beautifully presented and tasty beverages
• Taking client orders and receiving payment
• Speaking and interacting with both new and regular customers
• Maintaining a clean and sanitised working environment
• Following health and safety guidelines
• Regularly performing stock checks in the coffee bar and placing new orders
• Following recipes and presentations for food and beverage items, if needed
• Being aware of and following operational policies and procedures
• Being punctual and maintaining regular and consistent attendance
• The ability to work flexible hours and shifts which may include early mornings, late nights, weekends and bank holidays
• Contributing to a positive work environment

LIBERAL ARTS (HIGH SCHOOL DIPLOMA) - Korea Cullinary Officer College (2015-08)

Bakery (Secondary School) - MYEONMOK HIGH SCHOOL (2011-02)