Karam Haraq
Recent graduate in Information Systems Engineering from Sheridan College with hands-on experience in IT support, troubleshooting, and user account management through my role at the Canada Revenue Agency. Strong background in customer service from Canadian Tire, with the ability to communicate technical solutions clearly and handle high-pressure situations effectively. Skilled in diagnosing hardware, software, and network issues, supporting end-users, and maintaining system security and access co
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About
IT Support Technician with experience providing technical support in a government enterprise environment. Skilled in troubleshooting Windows systems, resolving hardware and software issues, and managing user accounts and access permissions. Experienced assisting non-technical users, documenting incidents, and guiding users through technical solutions.
Strong communication and problem-solving abilities with a customer-focused approach. Seeking a Help Desk or Service Desk role where I can support users and contribute to reliable IT operations.
Experience
IT Infrastructure Support Analyst at Canada Revenue Agency (2024-02 – 2024-05)
Provided technical support to end-users in a government enterprise environment for hardware, software, and network connectivity issues.
- Provided technical support to end-users for hardware, software, and network connectivity issues.
- Diagnosed and resolved Windows OS issues including login failures, system errors, and device connectivity.
- Managed user accounts, passwords, and permissions following organizational security policies.
- Assisted users with Microsoft Office applications and workstation configuration.
- Installed and configured desktops, laptops, and peripheral devices.
- Documented incidents, troubleshooting steps, and resolutions.
- Escalated complex technical issues to senior IT teams when necessary.
- Guided non-technical users step-by-step to resolve technical problems remotely.
Sales Associate, Cashier at Canadian Tire (2022-05 – Present)
Assisted customers in a fast-paced retail environment while maintaining professionalism and developing strong communication skills.
- Assisted customers in a fast-paced retail environment while maintaining professionalism.
- Resolved customer issues and provided clear explanations of product solutions.
- Processed transactions accurately using POS systems.
- Collaborated with team members to meet daily operational goals.
- Developed strong communication, multitasking, and problem-resolution skills.
Education
Advanced Diploma in Information Systems Engineering – Sheridan College (2025-12)
