Katherine Fitzback

Passionate and dedicated Floor Manager with 15 years of hands-on experience in the restaurant and bar industry. With a comprehensive background that began in the kitchen before evolving into senior floor service and beverage menu creation, I possess a 360° understanding of restaurant operations. Recognized for my unifying leadership, strong listening skills, and rigor in staff management, inventory, and rush organization.

Having actively participated in the launch of new concepts from A to Z, I am ready to take on a new challenge and bring my energy and expertise to the opening and success of Bossini Restaurant in Gatineau. Bilingual (French, English).

Senior Server / Barmaid & Bar Manager - Restaurant Zibo! - St-hyacinthe / St-bruno de montarville

Over 5 years

• Opening & Closing: Taking full autonomous responsibility for daily restaurant opening and closing procedures.
• Mixology & Menus: Design, creation, and implementation of cocktail menus and wine lists for the establishment.
• Inventory Management: Regular completion of beverage and alcohol inventories, loss tracking, and restocking.
• Mentoring & Engagement: Comprehensive training of new floor and bar team members to service standards.

Creation Collaborator & Senior Staff - Bulle Bistro d'Altitude - Ville de Québec

• From A to Z Creation: Active participation in the establishment's launch project, from concept development through to the operational setup of service.
• Service & Rushes: Management of high-volume service during peak periods while maintaining an impeccable quality standard.

Senior Server / Barmaid - Le Mitik – Centre Bell - Montréal

• Service Excellence: Delivery of upscale service within a prestigious, very high-volume environment.
• Team Spirit: Maintaining seamless collaboration with the kitchen and bar to ensure an optimal service pace.

Senior Staff & Trainer - Tonino Restaurant

Previous experience in kitchen and floor — Career started at age 16

• Training: Responsible for the onboarding, follow-up, and skills development of new employees.
• Operations: Support in inventory management and supervision of floor organization.

Specialized Training - Wine & Sommellerie

University Studies - Interior Design

High School Diploma