Kaur Navpreet

Computer Systems graduate and highly organized, technology-oriented professional with experience working with multiple information systems, electronic records, data entry, troubleshooting-related inquiries, remote support, and time-sensitive operational workflows. Strong ability to learn new software quickly, follow technical procedures, investigate issues, document information accurately, and communicate clearly with users and cross-functional teams. Experienced in high-volume environments requiring accuracy, confidentiality, problem-solving, customer service, and sound judgment.

Seeking entry-level to intermediate IT opportunities including IT Support, Help Desk, Technical Support, Service Desk, Systems Support, and IT Operations.

Customer Service Agent / Baggage Service Agent at WestJet Airlines (2023-10 – 2026-03)

• Worked with multiple operational information systems simultaneously, including check-in, baggage tracking, and gate systems, maintaining accurate data entry, updates, and documentation.
• Investigated and documented lost and delayed baggage cases using tracking systems, applying research, information-management, and problem-solving skills to resolve issues.
• Provided front-line technical/system assistance to users by navigating operational applications, explaining procedures, and escalating issues when required.
• Verified identification, travel documentation, and regulatory requirements with strong attention to accuracy and detail.
• Coordinated time-sensitive information between ramp, baggage, flight crews, airport security, and other operational teams using clear and accurate communication.
• Managed sensitive and time-critical inquiries while maintaining professionalism, confidentiality, accuracy, and service standards.
• Adapted quickly to changing operational requirements, system workflows, competing priorities, and high-volume workloads.

COVID-19 Collection Assistant (On-Site & Remote) at Life Labs (2021 – 2022)

• Entered and maintained confidential passenger and medical information in electronic systems with a high level of accuracy and attention to documentation.
• Provided remote support through Zoom, guiding users through self-collection procedures, digital instructions, sample packaging, and submission requirements.
• Assisted users with accessing test results and resolving documentation or submission issues, escalating concerns appropriately.
• Verified identification and requirements in electronic workflows while following established procedures and privacy-sensitive practices.
• Logged and tracked samples through laboratory processing while maintaining precise electronic and written records.
• Used clear, patient communication to guide users through unfamiliar procedures and resolve questions in a fast-paced environment.
• Maintained inventory records and ensured workstations, supplies, and operational resources were ready for use.

Crew Member / Crew Trainer / Team Leader / Shift Manager at McDonald's (2019 – 2021)

• Led shift operations, coordinated workflow, and supported team members during high-volume periods.
• Trained employees on procedures, operational systems, safety standards, and customer service processes.
• Operated POS systems, completed accurate transactions and order entry and maintained operational records.
• Resolved customer and workplace issues using communication, judgment, and problem-solving skills.
• Managed multiple priorities while maintaining accuracy, organization, and compliance with company standards.

Certificate in Computer Systems – British Columbia Institute of Technology (BCIT) (2021-04)

Master of Arts in English – Panjab University, Chandigarh (2017-05)

Secondary School Diploma – Punjab School Education Board, Mohali (2011-03)