Kay Bassam
Customer Service Representative
Talent
Halifax, NSMember since November 9, 2026
Customer Service & Complaint ResolutionHigh-Volume Call Handling (50-80+ interactions per shift)Order Processing & Cash HandlingSales Support & Product RecommendationsActive Listening & Clear CommunicationConflict Resolution & Problem SolvingTeam Collaboration & ReliabilityTechnical Support & Accurate Data Entry
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Customer Service & Complaint ResolutionHigh-Volume Call Handling (50-80+ interactions per shift)Order Processing & Cash HandlingSales Support & Product RecommendationsActive Listening & Clear Communication
About
Customer Service Representative Customer service professional with 7+ years of experience across call center, retail, and fast-
Experience
Customer Service Representative - Alorica - Remote
(2021-11 - 2022-01)
- Answered 50–80+ high-volume inbound customer calls per shift while maintaining accuracy, professionalism, and customer satisfaction.
- Resolved 50+ customer inquiries per shift while maintaining high customer satisfaction.
Volunteer - Isans - Halifax, NS
(2016-12 - 2021-12)
- Assisted customers with billing inquiries, order processing, and troubleshooting
- Achieved high first-contact resolution through effective problem-solving
- Supported 20-30+ clients per week with inquiries and service navigation in a multicultural environment
Customer Service Representative - Gcg - Kuwait
(2017 - 2020)
- Efficiently and documented interactions in CRM systems
- Followed company policies to ensure customer satisfaction and compliance
- Provided multichannel customer support to 50+ customers per shift across phone
Customer Service Associate - Winners - Halifax, NS
(2009-06 - 2009-08)
Customer Service Crew Member - McDonald's
(2007-06 - 2007-08)
- Maintained consistent cash-handling accuracy with zero reported discrepancies during assigned shifts
- Handled 30+ customer orders per shift
Skills
Customer Service Representative
