Kevin Wu

Customer-focused professional with 5+ years of experience in hospitality, security, and community engagement. Proven ability to build rapport, handle inquiries professionally, and thrive in fast-paced environments. Bilingual capabilities and strong work ethic with demonstrated reliability across diverse roles. Seeking to leverage interpersonal skills.

Willing to relocate to: Vancouver, BC - New Westminster, BC - Burnaby, BC

Front Desk Concierge at Cleantech Service Group (2024-08 – 2025-03)

• Greet and assist residents and guests with questions and requests in a professional and warm manner.
• Keep the site secured by monitoring the cameras and being vigilant with who comes into the building.
• Receive residents' packages and courier mail and store them for the resident to pick up.
• Maintain an organized record of daily duties and occurrences.
• Reorganize documents and files into an easy-to-find method.
• Used critical thinking skills to solve concerns of clients.

Crew Member at Steve's Poké Bar (2023-08 – 2024-03)

• Cheerfully greet and interact with customers and guests.
• Vigilantly maintain the prep-food at food-safe standards.
• Consistently make great-tasting and presentable poke bowls.
• Provide cheerful customer service.
• Maintain a smooth and fast workflow.
• Receive and report deliveries to manager and coordinator.
• Handle cash at the POS and end-of-day cash counting.

Security Professional at Paladin Security (2022-09 – 2023-03)

• Maintain a secure site by having a presence at assigned locations.
• Greet contractors, clients, and tenants with a friendly and welcoming attitude.
• Maintain a safe site by kindly and verbally evicting trespassers and unwanted individuals from the property.
• Handle tenants' and customers' comments, questions, and concerns.
• Complimented as a "hard worker and good person" by the coordinator.
• Filled in on holidays, weekends, overtime, and outside of scheduled hours.
• Reorganize documents and files into an easy-to-find method. Example: organize daily records into the year, month, and day.

Community Police Volunteer at Burnaby RCMP Community Police Office #3 (2017-01 – 2020-11)

• Donated 250 hours of volunteer community service over 3 years.
• Perform 3-hour foot patrols in groups of 4, watch for speeding & distracted driving.
• Participated in community events such as the Hats Off Parade, which draws up to 50,000 visitors, and handed out safety pamphlets and water bottles from a booth.
• Responded to a crime by showing RCMP presence when a body was discovered in Central Park.
• Received compliments from supervisor, "Thank you for reporting this complaint about an individual disturbing the peace and also for reporting stolen cars."

Certificate in Forensics – Simon Fraser University (2019-01 – 2022-06)

Bachelor's in Criminology – Simon Fraser University (2019-01 – 2022-06)