Kingsley Ineomo
Customer Service Representative
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About
Highly motivated and enthusiastic with exceptional interpersonal skills and a strong dedication to providing outstanding results. Seeking a challenging position as a Customer Service
Representative to utilize my communication skills and problem solving abilities to contribute to the success of the company.
Experience
Customer Service Representative
JAN 2021 - MAY 2023 | 3CHUB, Agbara, Ogun
Responded promptly and professionally to customer inquiries via phone, email, and chat, addressing concerns, and providing accurate information.
Assisted customers with product selection by providing detailed information about available products and services.
Assisted customers in placing orders, tracking shipments, and resolving • billing issues.
Handled escalated customer complaints and worked closely with the team to find suitable resolutions.
Collaborated with cross-functional teams to improve customer satisfaction and service efficiency.
Sales Associate
FEB 2017 - DEC 2020 | GB Store, Morogbo, Lagos
Followed checklist to complete retail store opening and closing activities.
Provided exceptional customer service, assisting customers with product selection and answering inquiries.
Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.
Achieved and consistently exceeded sales targets through effective product knowledge and customer engagement techniques.
Processed customer transactions accurately and efficiently.
Resolved customer complaints and maintained a high level of customer satisfaction.
Education
Bachelor of Science (B.S.) in Industrial Mathematics OCT 2014 | Ambrose Ali University, Nigeria
High School Diploma SEP 2008 | Upper College, Nigeria
