Ololade Aina

Senior Business Analyst with 13 years of driving measurable outcomes on enterprise modernization, payments, and digital transformation programs across the public sector, banking, insurance, and telecom. Track record includes cutting error rates 30% on a 2,000-claimant system migration, halving onboarding time for 1,000+ members on a new digital platform, and leading a payment modernization initiative projected to cut processing costs 35%. Strong in requirements elicitation, Agile delivery, SQL-based data validation, and translating regulatory complexity into shippable solutions.

Senior Business Analyst at CGI (2021-09 – Present)

WSCC CAAPS Application Integration & Modernization | Credit Card Payment Hub Modernization (Ryder USA)

• Led requirements and process redesign for the CAAPS claims system migration, covering 2,000 claimants, cutting downstream error rates by 30% and removing a recurring source of rework.
• Co-led a BluePay-to-Stripe payment hub modernization on the business side, on track to secure payment processing for 100% of customers and cut long-run processing costs by 35%.
• Authored FDDs, SARs, interface specs, and data mappings that became the reference standard other analysts on the program were trained against.
• Ran discovery workshops and backlog refinement across cross-functional teams, shortening requirements sign-off cycles and reducing late-stage rework by 30%.
• Built Power BI and SQL-based validation checks that surfaced data quality issues before UAT, reducing defect leakage into release.
• Mentored junior analysts on documentation standards and traceability practices, raising consistency across the deliverables program-wide.

User Experience Business Analyst at CAA Atlantic (2019-05 – 2021-09)

Digital Membership Transformation Project

• Replaced a legacy membership system with a unified platform for 1,000+ members, cutting onboarding time by 50% through redesigned authentication and billing workflows.
• Defined epics, user stories, and journey maps that aligned CRM and digital-channel teams around a single delivery backlog.
• Led RFP development and vendor evaluation for enterprise tooling, informing the final platform selection.
• Automated UI and workflow testing with Leapwork and Selenium inside CI/CD, shrinking regression cycle time ahead of each release.

Business Analyst at Concepts World Digital (2018-04 – 2019-05)

E-Commerce & Event Booking Platform Project

• Defined functional and non-functional requirements for booking, vendor management, and payment gateway workflows underpinning the platform's core transactions.
• Mapped payment gateway integration and business rules with engineering, reducing ambiguity that had been stalling development handoffs.
• Led defect triage and go-live readiness, clearing the path for an on-schedule launch.

Business Analyst at MTN Nigeria (2011-01 – 2014-12)

Telecom Systems Integration Project

• Documented billing, tariff, and CRM requirements supporting customer support platforms used across a 5-country footprint.
• Led RFP and vendor selection for ACD and Infopol call-centre systems, informing rollout across the regional contact-centre network.
• Ran integration testing and business rules analysis that reduced workflow exceptions ahead of go-live.

Business Analyst at First City Monument Bank (FCMB) (2008-01 – 2010-12)

Core Banking & Investment Product Modernization

• Led BA work on FCMB's Educational Investment Plan, a multi-country savings product launched across 5 countries (USA, UK, South Africa, Ghana, Nigeria).
• Defined onboarding, loan automation, and payment integration requirements covering 70% of retail banking customers, working directly with Siebel CRM vendors.
• Directed UAT and deployment readiness for the product launch across retail banking units.

MBA in Business Analytics Leadership – University of Fredericton (2023)

B.Sc. in Economics – Covenant University (2006)