Krissy McNaughton

Seasoned administrative professional with over 20 years of customer service experience and office management. Knowledgeable in accounting software such as Sage 300 and QuickBooks, and skilled in Microsoft Office suite. Well versed in truck dispatch processes, meticulous attention to detail and strong communication skills as well as strong organizational skills, consistently enhancing team efficiency and client satisfaction.

Customer Service - Dispatch - Pace Marathon - Guelph, ON

(2022-01)

• Solely responsible for Coordinating load dispatch for freight going to and from NY/NJ with precision, achieving substantial improvements in delivery times and enhancing overall customer satisfaction.
• Input work orders in freight management system, update pick up/delivery dates and prepare for billing.
• Negotiate competitive rates, optimizing cost-efficiency and client relations.
• Answer customer calls in regards to quotes and "track and trace", and problem solved as needed.
• Ensure accuracy in customs paperwork, coordinate with customs brokers to ensure minimal border delays in order to facilitate smoother operations.
• Build and submit long haul runs in freight management system ensuring accuracy with ACE/ACI, create driver's envelopes making sure all, paperwork is provided and correct, seals are provided and recorded
• Maintained precise trip records for multiple lanes, ensuring optimal routing and adherence to compliance standards.
• Foster a positive team environment by effectively communicating with team members.

Community Team Lead - Regus - Toronto, ON

(2017-01 - 2021-12)

• Answered telephone switchboard for 100+ in-house and virtual clients, adhering to each client's specific instructions on how to handle customers inquiries and concerns.
• Acted as front desk reception for 30+ in-house companies
• Managed client bookings and payments, enhancing service quality for 100+ companies.
• Facilitated office setup, resolving IT and telecom issues for new clients.
• Handled financial transactions, ensuring accuracy in lease payments and bank deposits.
• Analyzed customer feedback to identify areas for service enhancement, leading to measurable improvements in conflict resolution and client retention.
• Orchestrated on-boarding initiatives for new clients, ensuring seamless transitions and fostering strong relationships from the outset.
• Maintained accurate financial records for client transactions, ensuring timely deposits and adherence to corporate financial guidelines.

Office Manager - Crawford & Company - Mississauga, ON

(1993-01 - 2016-12)

• Led a team of assistants, optimizing workflow and communication for seamless operations.
• Managed accounts payable and receivable, ensuring timely payments and collections on outstanding accounts.
• Resolved IT issues, successfully troubleshooting problems that reduced downtime enhancing productivity.
• Maintained a company-wide vacation schedule to ensure all areas had sufficient coverage.
• Analyzed and fine tuned workflow processes to enhance productivity.

Diploma - Accounting & Payroll Specialist - Trios College (2021-01 - 2022-12)

High School Diploma - Cawthra Park Secondary School (1989-01 - 1993-12)