Client Services Manager at Xtalks (2023-05 – Present)
Life Sciences Media & Events
- Manage a portfolio of 50+ client accounts annually, including Microsoft, Evinova (AstraZeneca Group), LexisNexis, etc. serving as the primary point of contact and leading the end-to-end execution of sponsored webinars and digital campaigns
- Lead and facilitate client meetings and calls to ensure project alignment, address concerns, and maintain clear communication
- Oversee client onboarding, scheduling, project timelines, and coordination of marketing assets to guarantee seamless execution
- Coordinate and support live webinars via Zoom and GoToWebinar, ensuring flawless delivery and high client satisfaction
- Utilize Active Campaign to execute targeted client communications and monitor campaign performance
- Collaborate with the editorial team and manage press release distribution using Cision to maximize event exposure
- Manage backend website updates to ensure promotional materials are published accurately and on schedule
- Maintain high levels of client satisfaction through strategic communication and proactive follow-through
Account Supervisor at Match Retail (2022-04 – 2023-05)
Retail & Experiential Marketing Agency
- Served as the primary liaison for B2B clients, including LG Electronics, overseeing a national field team across Canada
- Work very closely with the Vice President with leading projects and meetings, managing deliverables, expenses, scheduling, employee onboarding planning, sourcing vendors and assets, creating quotes and budgets, and collaborating with directors and managers to development "Go to Market" strategies
- Planned and successfully executed summits, organized virtual and in-person trainings, and managed experiential marketing events. Familiar with Zoom, Eventbrite, GoToMeeting, and YouTube
- Provided reporting and presentations through Excel and Power Point, by analyzing data from Natural Insight and analyzing intel collected through the field team
Training Specialist at Maestro Property Management Systems (2020-03 – 2022-04)
Hospitality Software (SaaS) Company
- Build a bespoke system for each property by evaluating their individual needs and preferences
- Provide continued client support through business discovery, database builds, emails, and chat
- Created implantation plan and scheduling, as well executed the client's onboarding to the software
- Provide in-depth training of all aspects of the property management system to all levels of a property, including the CEO, Owners, Managers and Staff
- Created training modules that are both detailed and easy to understand
- Specialized in Sales and Catering, Housekeeping, and Front Desk Operations trainings
Customer Solutions Expert at Jiffy Shirts (2018-08 – 2020-12)
E-commerce / B2C Retail Platform
- Managed and maintained customer relationships through articulate and professional email, chat, and phone call exchanges
- Coordinated with internal departments such as IT, developers, suppliers and logistics to resolve customer issues in a timely, and effective manner
- Assisted with data analytics by logging business trends, key statistics, and customer behaviour to identify opportunities to further improve customer experience on the platform
Guest Services, Night Auditor, Event Manager at Various Hospitality Brands (2012 – 2018)
Early Career Experience - Hospitality & Events. Held progressive roles across major hospitality brands including Hilton, Westin, and Homewood Suites.
- Held progressive roles across major hospitality brands including Hilton, Westin, and Homewood Suites, developing core skills in customer service, team leadership, and operational execution
- Supported front desk and night operations, managed loyalty programs, and led onboarding for new team members
- Coordinated weddings, conferences, and social events from concept to completion—handling vendor negotiations, site planning, and client communications
- Gained early exposure to fast-paced, client-facing environments with high standards for service delivery and adaptability
