Lauren

Detail-oriented Administrative Professional with experience in office management, construction administration, and financial services support. Proven ability to handle high-volume communications, manage complex databases (Salesforce, Dynamics 365), and coordinate large-scale events. Skilled in streamlining office operations and providing exceptional customer service.

Office Assistant - Two Pillars Construction - Surrey, BC

(2024-03)

• Manage all incoming calls and code incoming A/P invoices.
• Coordinate monthly JOHS meetings and handle all employee WorkSafe BC claims.
• Maintain employee safety certificates in the management system.
• Organize annual company events, including picnics and Christmas lunches.
• Generate employee certification spreadsheets and supporting documents for general contractors.
• Schedule training programs across multiple job sites.

Administrative Assistant / Receptionist - Raymond James - Burnaby, BC

(2024-03)

• Book and schedule appointments and handle high-volume incoming calls.
• Manage client database systems through Maximizer, Salesforce, and Dynamics 365.
• Create marketing emails via Mailchimp and Constant Contact.
• Maintain office inventory and manage expenses and meeting preparations.
• Upload digital content to YouTube, Facebook, and website posts.

Key Holder - Boutique La Vie en Rose - Langley, BC

(2021-10 - 2023-09)

• Provided courteous customer service and processed transactions (cash, credit, gift cards).
• Monitored and maintained visual merchandising standards daily.
• Handled online orders by picking, processing, and shipping to customers.
• Received and organized new inventory.

College Certificate - Business Management - Simon Fraser University (2025-09)