Leandro Lopes

Administrative professional with 15+ years of experience supporting leadership, coordinating operations, and optimizing administrative processes in high-volume service environments. Leadership experience supervising frontline teams and ensuring efficient workflow management. Trusted to handle confidential information, payroll documentation, scheduling, and cross-department coordination. Fluent in English and Portuguese, with strong communication skills in French and Spanish.

Communications and Marketing Specialist at Federal University of São Carlos – Community Library (2024-01 – Present)

Community library at a federal public university serving approximately 22,000 users per month, including students, faculty, and community members.

• Coordinate internal communication workflows and administrative processes across departments and monitored and compiled usage statistics for internal reporting and operational analysis.
• Support cross-department communication through structured updates and documentation control.
• Assist in planning and organizing institutional events, managing requests related to purchase and maintenance of equipment.
• Coordinated production of institutional materials and managed content schedules, ensuring timely delivery, documentation control, data tracking, and internal reporting aligned with established processes.
• Organized outreach activities and library events, handling logistics, internal requests, and administrative coordination.
• Provide operational and frontline support when required in a high-volume service environment.

Head of Public Services at Federal University of São Carlos – Community Library (2021-01 – 2023-12)

Community library at a federal public university serving approximately 22,000 users per month, including students, faculty, and community members.

• Supervised daily public service operations in a high-volume academic and community library.
• Coordinated staff schedules and monitored service performance indicators.
• Compiled and analyzed usage and attendance reports to support management decisions and operational planning.
• Provided direct service support to diverse patrons, ensuring accurate transactions, clear communication, and consistent adherence to institutional procedures.
• Implemented workflow improvements to enhance operational efficiency, such as establishing new service routines and improving loan control procedures, streamlining daily activities and ensuring greater process consistency.

Administrative Assistant at Federal University of São Carlos – Community Library (2015-03 – 2020-12)

Community library at a federal public university serving approximately 22,000 users per month, including students, faculty, and community members.

• Provided administrative support for circulation and user services.
• Maintained user records, fines, and account updates within the library management system, ensuring accurate data entry and record reconciliation.
• Assisted with scheduling, documentation, and internal reporting routines.
• Ensured accuracy and reconciliation of service data and records.

Library Operations Assistant / Administrative Support at Federal University of ABC – University Library (2010-03 – 2015-02)

Academic library serving approximately 17,000 students and staff

• Delivered in-person, telephone, and online administrative support.
• Processed service transactions and maintained accurate records in accordance with institutional procedures.
• Organized library materials and monitored usage statistics for internal reporting.
• Supported access to library services and facilities for students and staff.

Master's Degree in Information Science – Federal University of São Carlos (UFSCar) (2024-03 – 2026-03)

Master's Degree in Literature Studies – Federal University of São Carlos (UFSCar) (2015-03 – 2017-03)

Bachelor's Degree in Journalism – Center of the United Metropolitan Faculties (FMU-SP) (2010-06 – 2014-06)

Account Technician – State Technical School Camargo Aranha (2009-01 – 2010-06)

Administration Technician – State Technical School José Rocha Mendes (2007-06 – 2009-12)