Lisa Hodgson

Operations leader with experience running service-based businesses end to end, from launch through ongoing growth, including a preschool owned and operated independently. Skilled at building operations from the ground up, hiring and training teams, owning budgets and compliance, and leading the daily coordination that keeps a business running. Known for a hands-on approach, sound judgment, and lasting client relationships.

Operations Manager at HAPPY HOUNDZ (Present)

Lead the end-to-end operations of Happy Houndz, from launch to ongoing business operations

• Supported the launch and go-to-market of Happy Houndz, helping establish the facility, service offering, and day-to-day operations from day one
• Hire, onboard, and train staff, to ensure that service standards, procedures, and safety protocols are met
• Ongoing management of the team by determining tasks & priorities, managing staff schedules, and provide coverage support across all areas of daily operations
• Build and continuously improve the systems, workflows, and standards the business runs on, driving consistency and sustained growth
• Answer client inquiries, manage feedback, resolve concerns, and support long-term client satisfaction with professionalism and follow-through
• Manage weekly bookings and reservations, along with billing, payments, and accurate administrative records
• Own inventory, supplies, and operational readiness so the business runs efficiently every day

Preschool Owner / Operator at LITTLE SCHOLARS PRESCHOOL

Owned and operated a licensed preschool serving local children and their families

• Managed daily operations, enrolment, records, communication, and administration
• Owned budgeting and financial recordkeeping for the business
• Maintained regulatory requirements, internal policies, documentation, and compliance standards through organized processes
• Built trusted relationships with families by answering questions, addressing concerns, explaining policies, and supporting individual needs
• Created a structured, safe, and welcoming environment while coordinating daily routines and communicating clearly with families and community partners

Assistant to Senior Partner at ARMSTRONG SCHIRALLI LAW FIRM

Provided executive and administrative support to senior partners at a law firm

• Fielded a high volume of calls and client inquiries, handling sensitive information with discretion, confidentiality, and sound judgment
• Managed calendars, travel, meetings, events, catering, and logistics with strong organization and attention to detail
• Handled correspondence, filing, scheduling, and day-to-day client communication
• Supported office organization, supply ordering, and administrative follow-up to keep operations running smoothly

Diploma in Advertising & Marketing – Centennial College