Lisa Thompson
Technical Support Specialist
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About
Hi there! I am a seasoned technical support professional with over two decades of experience troubleshooting, supporting and building lasting relationships with customers and clients. My education, certifications and career history allow me to immediately join an organization and provide value. I’d love to arrange a time to talk!
Experience
Personal Technology Expert
Support.com | From 2008 to 2022
Provided premium white glove services to partner customers in a self-monitoring remote enviornment. Handled escalations from lower-tiered staff. Tasks included:
Malware removal
Software install and peripheral setup
Network configuration and troubleshooting Operating system support (Windows and OS X)
SMB Senior Technical Support Assistant
Dell Canada | From 2005 to 2008
Worked as the Dell on Call premium support point of contact. Handled escalations from lower-tiered staff via chat. Typical tasks included:
Selling Dell on Call contracts to customers Network setup and internet access triage Windows troubleshooting
Setup and configuration of email clients
Education
BA, Technical Theater
SUNY Fredonia | Fredonia, NY Graduated 1996
Extension Cert, Technical Writing
Mount Royal University | Calgary, AB Graduated 2018
