AI Content Reviewer | Model Evaluation at Mercor (2026-06 – Present)
- Evaluated AI-generated business, technical, and document-based outputs for factual accuracy, instruction adherence, reasoning quality, completeness, usability, layout, and presentation quality.
- Produced detailed comparative rationales and rankings that identified unsupported claims, content gaps, and structural defects, translating findings into actionable model-training feedback.
- Applied complex task-specific rubrics consistently across long-form reports, presentations, and analytical outputs under deadline-driven quality standards.
Product Development Specialist at Sport Celebration (2025-07 – 2026-07)
First dedicated technical hire for a sports merchandise startup's Smart Poster initiative, leading AI development, product design, and digital implementation. Worked with mobile and API developers and supervised a marketing associate to move the product from concept and testing through launch, promotion, and ongoing improvement.
- Designed and trained an image recognition model that identifies national flags and connects users with relevant country, culture, food, and tournament information through a mobile application.
- Built and maintained a custom dataset of 4,100+ images across 100+ flag classes, improving class coverage and training consistency across varied backgrounds, angles, and lighting conditions.
- Achieved approximately 95% classification accuracy through repeated testing, dataset refinement, and analysis of incorrect predictions and difficult image cases.
- Prepared the trained model for mobile deployment with TensorFlow Lite, supported Flutter integration, and documented preprocessing issues, edge cases, and model limitations to guide product improvements.
- Completed 7 physical poster design revisions based on AI scanning tests and stakeholder feedback, reducing packaging and shipping costs from approximately $20 to $4 per unit, an 80% decrease.
- Designed and tested 5+ mobile screens and user flows across 4 iOS and Android devices, identifying usability and compatibility issues before release.
- Redesigned feature access by limiting proof-of-purchase login requirements to trivia content, reducing navigation time to key features from approximately 60 seconds to 10 seconds.
- Improved mobile feature loading time from approximately 5 seconds to under 2 seconds, reducing wait time by more than 60%.
- Identified recurring user problems during product testing and translated them into design improvements and clearer onboarding across the physical poster, mobile app, and company website.
- Conducted market research to identify relevant sports, entertainment, and education events, then represented the company as a product promoter and technical advisor to demonstrate scanning features and generate prospective customer and partnership leads.
- Managed end-to-end social media content production, including concept development, editing, publishing, and performance analysis, reducing skip rate by 10%, increasing average watch time by 10 seconds, and improving interaction rate by 2.5%.
- Led 3 Shopify website redesigns across 5 customer-facing pages, incorporating customer and stakeholder feedback to improve navigation, product presentation, and the online shopping experience.
- Created Canva marketing materials, product descriptions, and promotional messaging that explained the physical product, mobile app, and AI scanning feature in clear customer-focused language.
Office Administrator & Marketing Specialist | Part-time at Content Crew (2025-07 – 2025-12)
- Maintained day-to-day office operations by coordinating purchasing, inventory, employee scheduling, training logistics, and administrative records for Content Crew Logistics and related companies.
- Supported accurate payroll preparation and workforce coordination by collecting employee hours, updating schedules, and communicating changes to staff and managers.
- Supported brand-awareness activities by creating social media and print materials and coordinating promotional initiatives, including an IREM Golf sponsorship.
Market Research & Data Analyst | Client Consulting Project at CaffeBerry Co. (2024-04 – 2024-08)
- Led a North American market research engagement for a supplement manufacturer, consolidating industry, pricing, product, rating, and customer-review data with 1 associate.
- Identified stronger U.S. expansion potential within a $41.2B industry by mapping the client to a segment forecast to increase from 2.5% in 2024 to 3.6% by 2029, while the U.S. represented 35.44% of global sales versus 1.45% for Canada.
- Recommended product-positioning improvements after competitor and sentiment analysis uncovered a 5.5x price gap and 4 recurring customer concerns involving brand recognition, caffeine, package quantity, and perceived effectiveness.
- Delivered consolidated findings to the CEO and technical lead through an executive presentation and reproducible analysis using Excel, Python, data visualization, and machine-learning sentiment classification.
Sales Support Specialist | Licensing Operations at Microsoft via Capgemini (2022-03 – 2023-03)
- Improved first-pass QA approval from 76% to 95% by strengthening checks across pricing, discounts, formulas, formatting, product details, and policy compliance.
- Prepared accurate product, pricing, and discount schedules from CRM requests for enterprise and government agreements valued from millions to billions of dollars, coordinating with sales and QA teams to resolve discrepancies.
- Advanced to Tier 5 of 6 contract complexity 4-6 months faster than the typical progression, handling agreements with thousands of product lines and 10+ overlapping concessions.
- Delivered standard licensing packages within 2-7 hours and completed complex agreements within 1 business day while maintaining strict accuracy and deadline requirements.
Administrative Assistant at City University of Seattle (2019-09 – 2022-03)
- Maintained smooth daily campus operations by handling front-desk, phone, and email inquiries while coordinating classrooms, meetings, exams, events, and faculty requests through a shared scheduling system.
- Prevented disruption to a 40-student class following a sudden schedule change by arranging a classroom swap and communicating updates to affected students and faculty through email and posted notices.
- Maintained accurate student records in Salesforce, helping students access and update personal information while resolving record-related questions using Salesforce, Excel, and Word.
- Kept classrooms prepared for daily instruction by monitoring needs and ordering markers, stationery, cleaning products, and other essential supplies.
